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    Paid for the new Package for credits but can't use them

    JeffR709
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    JeffR709
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    • Post n°1

    Solved Paid for the new Package for credits but can't use them

    Post by JeffR709 June 17th 2018, 2:05 am

    Hi,

    I paid for extra credits to get the "Advanced Package" for storage, keep ads off etc. but I can not use them. I bought 8,000 credits about 5 days ago and when I try to use them to get the "Advanced Package" I get the following message. "An authorization request for a monthly payment is being processed on Paypal. Please wait ..."

    Has anyone else got this message? Or does anyone know how long it takes to process? I really have always bought credits for the last 10 years to keep ads off my site and add storage for the Gallery and for attachments. I have a total of 9,000 credits and the Advanced Package only costs about 5500 credits. I looked at the tutorials but I am not getting the screen that allows me to choose the package.

    Thanks,

    JeffR


    Last edited by JeffR709 on June 17th 2018, 5:02 am; edited 1 time in total
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    SLGray
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    • Post n°2

    Solved Re: Paid for the new Package for credits but can't use them

    Post by SLGray June 17th 2018, 4:34 am

    Did you do it monthly or yearly?  If you did it monthly, you have to have a PayPal account so the money is taken out of the account.  If you did it yearly, you have to have the correct amount of forum's credits.

    https://help.forumotion.com/t155627-forumotion-packages



    Paid for the new Package for credits but can't use them Slgray10

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    JeffR709
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    JeffR709
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    • Post n°3

    Solved Re: Paid for the new Package for credits but can't use them

    Post by JeffR709 June 17th 2018, 4:59 am

    I paid online with a credit card and my invoice # is R222343.

    My site is: http://silverwing600.forumotion.com and I paid for this on 6-13-18 for 101.70 Euros. I have a total of 9,128 credits after I tried to buy the package. I thought that I clicked on the 'annual' package since I have had this site for 10 years and have always bought credits to keep the ads off and to add storage for pictures and attachments.

    Thanks,

    Jeff
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    JeffR709
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    • Post n°4

    Solved Re: Paid for the new Package for credits but can't use them

    Post by JeffR709 June 17th 2018, 5:03 am

    Somehow I did something just now and it worked. Sorry to bother anyone but it is solved now. Thank you very much.

    JeffR
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    SLGray
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    • Post n°5

    Solved Re: Paid for the new Package for credits but can't use them

    Post by SLGray June 17th 2018, 6:41 am

    Problem solved & topic archived.
    Please read our forum rules:  ESF General Rules



    Paid for the new Package for credits but can't use them Slgray10

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