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by Bpoetic January 21st 2019, 5:04 amI performed a renewal for a Premium Package for my forum: www.bcwilliams-author.com (Original: http://poetry24-7.forumotion.biz). Now I see my domain has expired. Please assist.
3 posters
Premium Package Paid for But Not Activated
Bpoetic- Forumember
Posts : 594
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Language : English
Location : Florida, USA
TheCrow- Manager
Posts : 6916
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Language : Greek, English
Hello @Bpoetic,
The renewal of the Premium Package does not come along with the renewal of your domain. As the /t10579-custom-your-domain-name states, the domain name can be bought for 1200 credits after a forum has either the Advanced or Premium Package. Therefore, a renewal of the package is needed and afterwards, a renewal of the domain is needed as well.
Regards.
The renewal of the Premium Package does not come along with the renewal of your domain. As the /t10579-custom-your-domain-name states, the domain name can be bought for 1200 credits after a forum has either the Advanced or Premium Package. Therefore, a renewal of the package is needed and afterwards, a renewal of the domain is needed as well.
Regards.
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SLGray- Administrator
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The purchase/renewal of packages and domain names are separate. You have to have a non-free package to have a domain name.
The topic was posted in the wrong section, so I have moved it to the correct section.
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Bpoetic- Forumember
- Posts : 594
Reputation : 46
Language : English
Location : Florida, USA
Thank you, TheCrow and SL Gray. Seems a bit more complicated and expensive since my last renewal. I purchased credits and my domain name is in the renewal process.
TheCrow- Manager
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Language : Greek, English
Job well done. Have a great crow-day! 
Problem solved & topic archived.
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No support via PM!