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[Storyteller of Wonderland]

Storyteller of Wonderland

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Storyteller of Wonderland

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Language : Russian, German, French, English.
Location : Russia

• Post n°1

Forum & Servimg Issues

 by Storyteller of Wonderland June 16th 2019, 5:29 pm

Hello!

I can not connect to my forums. It gives an error: 102503

I heard that such an error occurs in many users of this service, and there are people who for three years cannot log in to their forums.

Where there is no guarantee that if I pay for several forums a year, I will not get such a surprise as a result?

I can't even go to the tech support forums!

Now I managed to do it simply, but such a chance fell over time.

This is an explanation? ....

Made only topic by APE

EDIT: made by ape

 Following problems reported:
White pages,
Can not use admin panel,
Error page's,
servimg problems (Uploading of images - logging on to servimg)
maintenance page,

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[Guardian-Angel]

Guardian-Angel

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Guardian-Angel

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• Post n°2

Re: Forum & Servimg Issues

 by Guardian-Angel June 16th 2019, 5:36 pm

I am having the same problem with Admin panel. The forum is ok, but I get the same error when I try to log into the Admin panel.

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[Storyteller of Wonderland]

Storyteller of Wonderland

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Storyteller of Wonderland

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Posts : 108
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Language : Russian, German, French, English.
Location : Russia

• Post n°3

Re: Forum & Servimg Issues

 by Storyteller of Wonderland June 16th 2019, 5:43 pm

I am having the same problem with Admin panel. The forum is ok, but I get the same error when I try to log into the Admin panel.

When I try to enter the admin panel, I get an error 500

That's cool...

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[JennyorAlice]

JennyorAlice

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JennyorAlice

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• Post n°4

No admin control panel?

 by JennyorAlice June 16th 2019, 5:51 pm

Okay. I'm having a problem not being able to see my admin control panel. When I click on "administration panel" at the bottom of the index page, it doesn't take me to the admin control panel. It just takes me to a blank page and just sits there.

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[Guardian-Angel]

Guardian-Angel

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Guardian-Angel

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• Post n°5

Re: Forum & Servimg Issues

 by Guardian-Angel June 16th 2019, 6:13 pm

Add "Host an Image" to the problems. Server error when trying to upload a picture.

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[SarkZKalie]

SarkZKalie

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SarkZKalie

Support Moderator

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• Post n°6

Re: Forum & Servimg Issues

 by SarkZKalie June 16th 2019, 7:05 pm

On Chrome, i also have error 500 and Servimg give me this

Code:

Error
Cannot obtain db informations 1

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[Storyteller of Wonderland]

Storyteller of Wonderland

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Storyteller of Wonderland

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Posts : 108
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Language : Russian, German, French, English.
Location : Russia

• Post n°7

Re: Forum & Servimg Issues

 by Storyteller of Wonderland June 16th 2019, 7:41 pm

In chrome, at least the site can be opened after 20 attempts ...

In mozilla produces this:

Connection attempt failed

Firefox cannot connect to the server 4enris.profiforum.ru.

Temporarily unavailable or overloaded with requests. Wait a while and try again.
If you can’t upload your pages, check your Internet connection settings.
If your computer or network is protected by a firewall or proxy server, make sure that Firefox is allowed to access the Internet.

and no way to enter.

At first I thought it depended on the region, but as it turned out, no. No access from different countries.

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[ifelthope1126]

ifelthope1126

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ifelthope1126

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• Post n°8

Re: Forum & Servimg Issues

 by ifelthope1126 June 16th 2019, 7:48 pm

Same happened today here in Lithuania. Now we have access to our forums, but some of the images doesn't appear. Also I can't get to my ACP, it gives me a blank page instead.

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[skouliki]

skouliki

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skouliki

Manager

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• Post n°9

Re: Forum & Servimg Issues

 by skouliki June 16th 2019, 8:35 pm

Hi

The problems have been reported to our technicians (servimg, admin panel are currently down)

Thank you for your patience.

      General Rules | Tips & Tricks | Lost Founder Password? 

    Rules of the Graphic Design Section | Sticker Points |  Graphic Requests

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[Storyteller of Wonderland]

Storyteller of Wonderland

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Storyteller of Wonderland

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Posts : 108
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Language : Russian, German, French, English.
Location : Russia

• Post n°10

Re: Forum & Servimg Issues

 by Storyteller of Wonderland June 16th 2019, 8:42 pm

Hi

The problems have been reported to our technicians (servimg, admin panel are currently down)

Thank you for your patience.

Thanks for the hope! We will wait for an answer!

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[Ape]

Ape

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Ape

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• Post n°11

Re: Forum & Servimg Issues

 by Ape June 16th 2019, 8:53 pm

Hello we are having some server problems right now and you may be getting some basic error codes and white pages. our team know about this and are working on the problem.

I have made this topic a only topic if you have any of the following problems and have not made a report then please use this topic only no need to make your own topic.

Following problems reported:
White pages,
Can not use admin panel,
Error page's,
servimg problems (Uploading of images - logging on to servimg)
maintenance page,

We are sorry for any inconvenience.

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[cassini]

cassini

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cassini

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• Post n°12

Re: Forum & Servimg Issues

 by cassini June 16th 2019, 9:05 pm

Hello

I can confirm as per Ape`s post



This has been going on now for over an hour and a half
Regards

Cassini

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[Ape]

Ape

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Ape

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• Post n°13

Re: Forum & Servimg Issues

 by Ape June 16th 2019, 9:44 pm

I am using Chrome and have been trying to access the Admin panel for 2 1/2 hours and still cannot get in.

The forum is still operating without any issues.

Thank you for your report.

There is no need to keep reporting this here unless you have something new to add.
Our tech team are working on this right now.

We do not have a Estimated fix time as of yet sorry.

my advice is not to even try and change anything on your ACP until you get news back from us here.

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[kiriakos]

kiriakos

kiriakos

New Member

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• Post n°14

Connection problem (maintenance in progress)

 by kiriakos June 16th 2019, 10:20 pm

Proceeding a maintenance and will be back in a few minutes. But  I am waiting many hours  

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[Ape]

Ape

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Ape

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• Post n°15

Re: Forum & Servimg Issues

 by Ape June 16th 2019, 10:34 pm

Proceeding a maintenance and will be back in a few minutes. But  I am waiting many hours  

thank you for your report.

This is 100% normal when we are fixing the problems

Following problems reported:
White pages,
Can not use admin panel,
Error page's,
servimg problems (Uploading of images - logging on to servimg)
 Maintenance page,

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[pitway]

pitway

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pitway

New Member

Posts : 5
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Language : English - French

• Post n°16

Re: Forum & Servimg Issues

 by pitway June 17th 2019, 12:13 am

Hi the forum seems to be working now but I still have no access to the admin panel

I am a little bit disappointed that (without error on my part) there appears to be no explanation anywhere for this outage ??

Thankyou I am sure you are all doing what you can to sort this

But nothing on your FB page

Tim

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[The Godfather]

The Godfather

The Godfather

Administrator

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• Post n°17

Re: Forum & Servimg Issues

 by The Godfather June 17th 2019, 9:32 am

hello,

back to normal this morning. most of the technical problems that appeared yesterday in the end of the day are currently solved. if you still have a problem today related to yesterday's technical problem, please explain its nature with a screenshot and the url of the page where we can see it.

we apologize for the inconvenience caused

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[VerTheBestia]

VerTheBestia

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VerTheBestia

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• Post n°18

Missing messages

 by VerTheBestia June 17th 2019, 12:53 pm

Technical Details

Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : All members
When the problem appeared : Today at 10 am.
Forum link : http://ales.forumotion.net/

Description of problem

Today I came to the forum and found some messages missing. Later, some of them appeared, others replaced new messages - and this is still the case, messages are disappearing and their content is moved to other users' messages.

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[Ape]

Ape

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Ape

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• Post n°19

Re: Forum & Servimg Issues

 by Ape June 17th 2019, 12:59 pm

Hello and first of all welcome to the English support forum.
Last night we had some problems with some of our servers so this could be related to that https://help.forumotion.com/t157630-only-topic-forum-servimg-issues Please try and clear your browser cache and cookies and see if your problem is still there.

Also take screen shots of the posts that have been mixed up and any other info you may have to hand.
link us to the threads with the problems so we can run tests on your forum also.

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[Ape]

Ape

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Ape

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• Post n°20

Re: Forum & Servimg Issues

 by Ape June 17th 2019, 1:17 pm

Please don't try and do a backup of the messages as this is one of the problems reported.

I have merged this topic as i think it's the same problem

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[The Godfather]

The Godfather

The Godfather

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• Post n°21

Re: Forum & Servimg Issues

 by The Godfather June 17th 2019, 3:35 pm

Today I came to the forum and found some messages missing. Later, some of them appeared, others replaced new messages - and this is still the case, messages are disappearing and their content is moved to other users' messages.

can I have the url of the concerned topics with explanations on the nature of the problem in each case?

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[Guardian-Angel]

Guardian-Angel

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Guardian-Angel

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• Post n°22

Re: Forum & Servimg Issues

 by Guardian-Angel June 17th 2019, 6:34 pm

Are there still connections issues because my forum is very slow and is timing out often.

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[Ape]

Ape

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Ape

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• Post n°23

Re: Forum & Servimg Issues

 by Ape June 17th 2019, 6:45 pm

Are there still connections issues because my forum is very slow and is timing out often.

Hello @Guardian-Angel YES sadly our team is working on the bugs on our servers again.

Problems showing right now:

Slow loading of your forum.
Page timing out.
Servimg problems.
Error page 102503.
Maintenance pages.
Missing Posts.
Logging in problems.
making new account's.
Admin Control panel Missing.
Missing Backup's

This has been reported and we hope that things will be fixed as soon as they can.

again we are sorry for any inconvenience.

Last edited by APE on June 18th 2019, 1:08 am; edited 6 times in total

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[Bellatrix Twist]

Bellatrix Twist

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Bellatrix Twist

Forumember

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• Post n°24

Re: Forum & Servimg Issues

 by Bellatrix Twist June 17th 2019, 6:48 pm

I can' log into my forum at all - error 102503 and black spinning dots,

Forum is:

http://wenevercloseinmiami.forummotion.com

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[Ape]

Ape

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Ape

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• Post n°25

Re: Forum & Servimg Issues

 by Ape June 17th 2019, 7:08 pm

Hello @Bellatrix Twist YES sadly our team is working on the bugs on our servers again.



This has been reported and we hope that things will be fixed as soon as they can.

again we are sorry for any inconvenience.

Last edited by APE on June 18th 2019, 1:09 am; edited 2 times in total

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[Bellatrix Twist]

Bellatrix Twist

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Bellatrix Twist

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• Post n°26

Re: Forum & Servimg Issues

 by Bellatrix Twist June 17th 2019, 7:12 pm

When I used the bookmark I have for the forum the 102503 showed up and I tried Edge and same on there too, any word on when it will be back to normal? One minute it loads fast then slow the next

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[Linda Smith-Howell]

Linda Smith-Howell

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Linda Smith-Howell

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• Post n°27

toolbar missing

 by Linda Smith-Howell June 17th 2019, 7:16 pm

I am missing topics PHPBB

B

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[Ape]

Ape

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Ape

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• Post n°28

Re: Forum & Servimg Issues

 by Ape June 17th 2019, 7:42 pm

@Bellatrix Twist NO sorry we do not have a time to give you my advice is to just keep looking here for more updates.

Right now our team are working to fix the problems as they come in.
@Linda Smith-Howell

Please post your forum url and the URL of where the topic's are missing.

Thank you.

Last edited by APE on June 18th 2019, 1:09 am; edited 2 times in total

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[Bellatrix Twist]

Bellatrix Twist

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Bellatrix Twist

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• Post n°29

Re: Forum & Servimg Issues

 by Bellatrix Twist June 17th 2019, 7:44 pm

As my forum is an RP, currently when I log in as one character, then log out and use a different one, the other character name shows up as if they're still logged in when not, any ideas why that happens?

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[Ape]

Ape

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Ape

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• Post n°30

Re: Forum & Servimg Issues

 by Ape June 17th 2019, 7:50 pm

As my forum is an RP, currently when I log in as one character, then log out and use a different one, the other character name shows up as if they're still logged in when not, any ideas why that happens?

I am sorry but we are having big problems right now and this is most likely to do with our problem's My advice is not to do anything and leave it for now and just keep an eye on this thread until we fix it.

making post like this is not really any help to you or us right now.

Just think about it before posting.

A full list of bugs is listed in the first post as they come in and get fixed.

I would tell your members not to even post on your forum until it is fixed.

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