The add icon missing in Categories and forums

Technical Details

Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome
Screenshot of problem : https://servimg.com/view/19991209/157
Who the problem concerns : Yourself
When the problem appeared : Last year  
Forum link : https://download-heaven.forumotion.net/

Description of problem

Hi...
Last year end, I've notice in my Categories and forums, that I don't have any add, delete, or edit icon. I thought it was temporary, so I dint file any complain or problem, but recently when I want to add a new categories, it still does'nt appear.. What should I do?

Here I attached a screenshot of my Categories and forums  

Hello

Make sure you have a good internet connection to one of CDN for Font Awesome https://maxcdn.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css

Second, try to clear browser cache & cookies

Thank you for your report on this matter and welcome to the English Support forum.

Sadly I do not seem to have the same problem all the icons are there like they should be.

 Basic Troubleshooting: Clear your browser cache. See how here. Restart your modem / hub Make sure your browser is updates. Try some other browser to see if this has fixed the problem. Please read our forum rules:  ESF General Rules

hi @SarkZKalie..

I did what you said, even clear browser cache & cookies.. But it still the same

hello

- is your browser updated?

Also does this happen on all devices?

Try and use some other browser other then chrome as Chrome almost always has problems with icons.

the member said that this is happening with Mozilla and Chrome in the first post

@skouliki
yes, my browser been update...

@SLGray
Yes, it also happen in my phone and my friends laptop.

@Ape
yes, I'm also using other web browser..

          

What operating system are you using ?  Windows 8, 10, 11, Mac, Tablet, Phone, Other (Please tell us what one)
Where about's are you in the world?


Can you try and use a VPN on your browser to see if they come back
For firefox use this one https://addons.mozilla.org/en-GB/firefox/addon/touch-vpn/ don't worry you can remove it when you have tested it. It would only be a test to see if you are blocked on a server or from some one else we host things with.

So you have not tried on a PC?

@Ape
I'm using window 10...

@SLGray
No. I don't have a pc..

makemecrazy wrote:@Ape
I'm using window 10...

@SLGray
No. I don't have a pc..

@makemecrazy can i please have the following info thanks

Ape wrote:
Where about's are you in the world?


Can you try and use a VPN on your browser to see if they come back
For Firefox use this one https://addons.mozilla.org/en-GB/firefox/addon/touch-vpn/ don't worry you can remove it when you have tested it. It would only be a test to see if you are blocked on a server or from some one else we host things with.

@ape
thanks!!!!~~~
I try the VPN things, and it works!!!

ok so the VPN did help but not fix the problem so we need some more data from you.

What part of the world are you from?
Who is your Internet service provider?

We need this so we can send this on to our team so we can ask the systems team to remove the ban from your provider or change things our end to help you more. This will help you and us understand where we are getting blocked so we don't have this problem again.