Member Cannot See Posts With Borders
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Member Cannot See Posts With Borders
Technical Details
Forum version : #ModernBB
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome, Other
Who the problem concerns : A few members
Forum link : https://thezonegroups.forumotion.com/
Description of problem
I posted about this a while ago, but the member just now got back to me about this problem.One member, Dark, cannot see my posts that have the decorative borders on them. This is the info she gave me:
Desktop is Lenovo Laptop is HP
I use Chrome Tried waterfox and opal - nada
I have win 10 and it's all up to date
Catch cleared I use CCLeaner
this site is unblocked from my firewall
This is what she sees:
This is what those 2 posts look like:
I did send a guest admin and regular member account info to admin here when I first posted about this problem, but the forum shows fine for them as well as all other members/staff. It is just this one member having trouble.
Any suggestions? Could it have something to do with the java on her pc? Think that's what it is called that makes animations show I think. I know I used to get notices about updating it.
Thanks!
Last edited by penny¢ on September 23rd 2022, 3:13 pm; edited 1 time in total
Re: Member Cannot See Posts With Borders
Ask the member to go in their profile and see if the following settings are turned on for their account.
Always allow HTML : Set this to YES
then make sure they save the settings then see if the problem is still there.
They may need to clear the browser's again.
Always allow BBCode : set this to YESclick on Profile in the navbar >> Preferences tab find :
Always allow HTML : Set this to YES
then make sure they save the settings then see if the problem is still there.
They may need to clear the browser's again.
Re: Member Cannot See Posts With Borders
@penny¢ is he/she the only one having this problem?
is he/she by any change using an AdBlocker?
is he/she by any change using an AdBlocker?
Re: Member Cannot See Posts With Borders
@Niko
As far as I know she is the only one this is happening too. I am not sure about the adblocker, but I will ask her.
Be back when she answers.
As far as I know she is the only one this is happening too. I am not sure about the adblocker, but I will ask her.
Be back when she answers.
Niko likes this post
Re: Member Cannot See Posts With Borders
Okay it dose look like a problem with the members system and not anything we can help with if they have used other browsers and all the settings are set right as the screen shot shows.
I can't see it being the members antivirus software as it's only tables and boarders not showing.
Yes it could be what @Niko said but i really can't see it being that thou.
I can't see it being the members antivirus software as it's only tables and boarders not showing.
Yes it could be what @Niko said but i really can't see it being that thou.
Re: Member Cannot See Posts With Borders
If your member has a Mobile phone ask them to log in using that and see if they still get the same problem.
Re: Member Cannot See Posts With Borders
@penny¢ I do not remember where I read it, but I remember that even the single presence of ADBlock installed may cause problems on Forumotion forums.
Can you ask dark to completely remove it and see if something changes?
Can you ask dark to completely remove it and see if something changes?
Re: Member Cannot See Posts With Borders
Glad this was fixed for your member have a great weekend and please keep safe.
from all the team here at Forumotion Team
from all the team here at Forumotion Team
Problem solved & topic archived.
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