Notify me of new replies via email

I've one user in my forum, whenever she disables the option from profile>preferences>notify via email for new replies to NO, she still gets email.What can I do?

go into the admin panel and pull up here user name then click on it and set it in there yourself and hit save. it's possible that she his hitting the options in her new post or replies too? but not sure.

so try setting it in her profile in the admin panel and see if that helps

Thanks...I will try..