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#1270 Chatbox issues

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Solved #1270 Chatbox issues

Post by Leviosa on November 17th 2014, 2:37 pm

Hi

Some users have chatbox issues like messages disappear and reappear, slowdowns, members suddenly deconnected.

Thanks for reporting your bugs here with:

- the url of the forum
- description of the problem
- screenshot if possible


Thanks for your understanding :rose: :rose:


Last edited by Buttercup on March 30th 2015, 9:22 am; edited 2 times in total


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Solved Re: #1270 Chatbox issues

Post by Anzo on November 17th 2014, 3:19 pm

- the url of the forum: http://www.duelacademy.net/forum
- description of the problem: Users sometimes are logged out of the chat, then logged back in a moment later. Messages doesn't appear on time. On different occasions, messages appear, and half a second - right after they appear - they disappear for few seconds, and sometimes they never show up again unless someone sends a new message. Also, sometimes it doesn't show the messages sent in the correct order when they were sent; mostly happen when a user send short messages one after another.
- screenshot if possible: I'm not sure what kind of screenshots. They wouldn't prove anything. You can't show messages that aren't appearing in a screenshot now can you. lol

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Solved Re: #1270 Chatbox issues

Post by Leviosa on November 17th 2014, 3:33 pm

Thanks Anzo. Our technicians are currently working on those problems Smile

Many thanks for your patience Smile


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Solved Re: #1270 Chatbox issues

Post by Van-Helsing on November 17th 2014, 3:35 pm

Hello Buttercup,
- Forum URL: http://linux-team.forumgreek.com/
- Description of the problem: I am using a third party shoutbox which working on f/m chatbox but the messages are not displayed and the lines are remaining empty without messages.
- Screenshot if possible:

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Solved Re: #1270 Chatbox issues

Post by Guest on November 17th 2014, 3:51 pm

Forum URL: www.gatewaytoroleplay.com
Description of the Problem:
@Anzo wrote:Users sometimes are logged out of the chat, then logged back in a moment later. Messages doesn't appear on time. On different occasions, messages appear, and half a second - right after they appear - they disappear for few seconds, and sometimes they never show up again unless someone sends a new message. Also, sometimes it doesn't show the messages sent in the correct order when they were sent; mostly happen when a user send short messages one after another.
Screenshot: N/A

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Solved Re: #1270 Chatbox issues

Post by FairyTailRP on November 18th 2014, 12:13 am

The URL Of The Forum: http://www.fairytail-rp.com/

Description Of The Problem: Over the past 2 weeks I've received numerous complaints with the chatbox, which I have tried to fix. They include messages disappearing, members suddenly disconnecting, and the chatbox being incredibly laggy or slow for players to use. I've tried to used numerous methods and removing a lot of javascript codes and CSS codes that had anything to do with the chatbox. I've also tried using different browsers. I myself have experienced all these issues in the chatbox. Sometimes players will say their message keeps getting 'eaten up' as if they typed something but it never appeared in the chatbox.

Screenshot If Possible: I would provide a screenshot if it wasn't so hard to get a screenshot of messages disappearing, reappearing, lag, and players disconnecting for no reason. You'd have to experience the issue yourself, or have a screen recorder on at the time the issues happen.

I'd greatly appreciate it if the bugs/issues were fixed and resolved!

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Solved Re: #1270 Chatbox issues

Post by Cloudchaser on November 21st 2014, 1:18 am

Forum URL: http://www.bronyhangout.net/

Description of the problem: 
@Anzo wrote:Users sometimes are logged out of the chat, then logged back in a moment later. Messages doesn't appear on time. On different occasions, messages appear, and half a second - right after they appear - they disappear for few seconds, and sometimes they never show up again unless someone sends a new message. Also, sometimes it doesn't show the messages sent in the correct order when they were sent; mostly happen when a user send short messages one after another.

Screenshot: N/A

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Solved Re: #1270 Chatbox issues

Post by Pendo on November 21st 2014, 6:19 pm

- The URL of the Forum: http://tnarp.forumotion.com/
- Description of the Problem: The chatbox, like other chatboxes on Forumotion hosted forums, has been lagging significantly. Sometimes it won't refresh, sometimes the last few messages disappear and reappear. Everyone is experiencing the same issues on my site. I have replaced the chatbox temporarily with chatango, but I hope this can be resolved so I may switch back to Forumotion's chatbox.
- Screenshot: N/A

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Solved Re: #1270 Chatbox issues

Post by Syndicate on November 23rd 2014, 5:45 pm

- the url of the forum

http://www.goallegacy.net/


- description of the problem
Well I created a thread few weeks back regarding this but the problem still persists so I thought I should mention it again. The issue we are having with our chatbox is the same as before. The messages gets delayed and we often have to press refresh to see the new messages. But recently pressing refresh doesn't load the message either and we have to reload the browser to see the new message. It's really becoming annoying since chatbox is very important to us.

- screenshot if possible

N/A

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Solved Re: #1270 Chatbox issues

Post by Anzo on November 23rd 2014, 10:40 pm

I didn't want to PM you, so I'll simply post here. Is the Tech Team going to be able to fix this anytime soon? The chat instability has affected my forum's activity drastically.

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Solved Re: #1270 Chatbox issues

Post by APE on November 24th 2014, 1:25 am

all we know is that the tech team have been informed and will get to the problem as soon as they can as you know we have had a number of problems from when we changed over our data center and got some new servers on FM

We do understand that it is making things bad for you and your members and we hope to get this fixed as soon as we can.

we thank you for your understanding.

APe and the team





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Solved Re: #1270 Chatbox issues

Post by Anzo on November 24th 2014, 2:09 pm

This doesn't add anything to what I already know. I know the Tech Team is aware of this, and I also know that you guys are working to fix this as soon as you can. When I'm saying is how long this going to take? A week, month, more? This issue has been happening for almost a month now, that's a pretty long time if you ask me. I need to know what to tell my members. Giving them a formal reply without details wouldn't do me any good as a forum owner.

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Solved Re: #1270 Chatbox issues

Post by Van-Helsing on November 27th 2014, 10:16 pm

Hello dear all,
Have we got any news about this issue from the technicians?

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Solved Re: #1270 Chatbox issues

Post by Leviosa on November 28th 2014, 11:17 am

Hello dear members


Here the technicians answer:


English translation:

After many test made on forums' members, some chatbox issues come from 2 bugs:
1- Some of you have a script to get notifications or a sound for any new messages into the chatbox. This script, created by a FM user, is notcompatible with the last chatbox version.

Here the following code to remove:

@Code wrote:        $(function() {
         setTimeout(function() {
           for(var c = 0, a = 0;a < window.frames.length;a++) {
             try {
               "/chatbox/index.forum" == eval("window.frames[a].location.pathname") && ++c && window.frames[a].eval('function ajax_refresh_chatbox(b,c){if(""==b||void 0==b)b="?achives=0";if(window.XMLHttpRequest)var a=new XMLHttpRequest;else window.ActiveXObject&&(a=new ActiveXObject("Microsoft.XMLHTTP"));a.onreadystatechange=function(){if(4==a.readyState&&200==a.status&&(eval(a.responseText),chatbox_last_update>chatbox_updated||c))null!=document.getElementById("chatbox").innerHTML&&chatbox_messages_old!=chatbox_messages&&(my_setcookie("CNM",1,1,0),chatbox_messages_old=document.getElementById("chatbox").innerHTML=chatbox_messages,document.getElementById("chatbox").scrollTop=document.getElementById("chatbox").scrollHeight+document.getElementById("chatbox").offsetHeight,document.getElementById("chatbox").scrollTop=999999),null!=document.getElementById("chatbox_members").innerHTML&&(document.getElementById("chatbox_members").innerHTML=chatbox_memberlist),chatbox_updated=chatbox_last_update};a.open("GET","/chatbox/chatbox_actions.forum"+b+"&mode=refresh",!0);a.send(null)};$(window).focus(function(){my_setcookie("CHF",1,1,0);my_setcookie("CNM","",0,0)}).blur(function(){my_setcookie("CHF","",0,0);my_setcookie("CNM","",0,0)}).trigger("focus");')
             }catch(d) {
             }
           }
           0 < c && function() {
             $(window).focus(function() {
               my_setcookie("CHF", 1, 1, 0);
               my_setcookie("CNM", "", 0, 0)
             }).blur(function() {
               my_setcookie("CHF", "", 0, 0);
               my_setcookie("CNM", "", 0, 0)
             }).trigger("focus");
             var a = document.title, b = function() {
               !my_getcookie("CHF") && my_getcookie("CNM") ? (document.title = a == document.title ? "!! Nouveau message !!" : a, setTimeout(b, 300)) : (document.title = a, setTimeout(b, 5E3))
             };
             b()
           }()
         }, 5E3)
       });

2- Some of you have messages that appear and disappear. Some modifications will be sent sooner online.

Thanks for your understanding


Last edited by Buttercup on December 8th 2014, 2:31 pm; edited 1 time in total


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Solved can't start a new topic

Post by chandoi on December 3rd 2014, 9:15 pm

Sorry folks, I could not start a new topic about the chatbox, so I made a reply on this topic instead.
Is there a code or command that I can delete a few chats without deleting the whole thing by using /clear, or editing my own chat in the chatbox

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Solved Re: #1270 Chatbox issues

Post by JScript on December 3rd 2014, 9:23 pm

@chandoi
Hi!
But what you want in has nothing to do with this topic!

In any case, see if it helps you: http://help.forumotion.com/t137064-shoutbox-bug-not-showing-chat#926210

Again: This topic is geared to problems in ChatBox.

JS

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Solved Re: #1270 Chatbox issues

Post by Van-Helsing on December 8th 2014, 12:58 pm

Hello dear all,
Have we got any information about this issue from the technicians?

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Solved Re: #1270 Chatbox issues

Post by Ariella Negri on December 9th 2014, 3:15 am

- the url of the forum: http://magiworld.forumotion.com/
- description of the problem: The cbox will lag, requiring a full refresh of the page, even after clearing it. Messages will come up out of order on a massive delay.
- screenshot if possible: N/A

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Solved Re: #1270 Chatbox issues

Post by Syndicate on December 9th 2014, 11:27 pm

@buttercup

Thanks for the update. Unfortunately I don't use the sound script in my forum so that's not really the fix for me. However I was thinking that maybe some other javascript is interfering with the chat? But that's unlikely because there were no issues since the server migration. Nor everyone uses the same JS on every forum.

Chat was really poor tonight. Since I run a football forum, chat is extremely important to us. Specially on a champions league night. But it was unbearably because messages kept being delayed for minutes and nothing worked. Had to close it eventually. 

I know people are trying to fix this issue but it's been months now and surely there must be some sort of progress by now on this? 

Thanks

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Solved Re: #1270 Chatbox issues

Post by JScript on December 10th 2014, 2:00 am

@Syndicate
Hello!

I am particularly watching every minute changes being made in chatbox7.js file!
It is present in all the forums that have active chatbox and it is through him that we have the chat interface.

So I assure you that the changes are very significant, functions are being rewritten in jQuery, thus ensuring operation in all browsers!

So I ask you to wait, because a change in "real time" always has a problem, this is a normal thing.

I hope you understand and continue posting feedback so that technicians can be knowing of what is happening and thus adapt the code according to what is claimed.

JS

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Solved Re: #1270 Chatbox issues

Post by Syndicate on December 10th 2014, 8:37 pm

@JScript

Thanks for the reply. That's really good to hear. I am a programmer myself(although not JS) so I understand the issue. It was just the lack of update which was worrying. But honestly that was an assuring post. 

I'll be patient and keep you updated if anything improves in the forum.

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Solved Re: #1270 Chatbox issues

Post by melodiccolor on December 13th 2014, 11:31 pm

I'm glad they're aware of the problem;  we've experienced the same problems on our chatbox and a member of our board plans to do a work group live in a couple of weeks.  I hope the chat box problems don't make that unworkable.

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Solved Re: #1270 Chatbox issues

Post by Anzo on December 14th 2014, 2:39 am

I have yet another issue with the chat box.

It seems that the chatbox isn't lagging as much as it used to be; however, myself - an admin - and other people with mod powers are unable to use the command "/kick' to kick people from the chat. They're able to use "/cls" and "/ban" however. Some people with mod powers are able to use that command, and others aren't, even among those with admin powers.

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Solved Re: #1270 Chatbox issues

Post by Anzo on December 21st 2014, 12:06 am

@Anzo wrote:I have yet another issue with the chat box.

It seems that the chatbox isn't lagging as much as it used to be; however, myself - an admin - and other people with mod powers are unable to use the command "/kick' to kick people from the chat. They're able to use "/cls" and "/ban" however. Some people with mod powers are able to use that command, and others aren't, even among those with admin powers.

Just making sure, did anyone read this? It has been a while and this issue is holding us back a bit in the chat.

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Solved Re: #1270 Chatbox issues

Post by Yima Qwin on January 22nd 2015, 1:12 am

I've noticed the chatbox lag when I activate the archives when there is more than just myself utilizing the device, is there a way I can improve the performance of the chatbox, or maintenance I can render?

Forum: http://kingdomhearts.forumotion.net/


Screenshot: N/A

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Solved Re: #1270 Chatbox issues

Post by RsS.YuGi on January 22nd 2015, 8:17 pm

- the url of the forum: http://www.resurrectionacademy.org
- description of the problem: Chatbox is lagging since more than 10 days, messages appear and disappear and users have hard time trying to log in (they have to press on the log in repeatedly and sometimes it'll log them in and out.. etc)
- screenshot if possible: Can't really screen.. lag. '-'

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Solved Re: #1270 Chatbox issues

Post by vengeancenasukihumici on January 25th 2015, 2:30 am

Ye s I had notced that my  chattbox do evrytime evryone get suddelny disconected

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Solved Re: #1270 Chatbox issues

Post by Anzo on January 25th 2015, 2:58 pm

Any updates? Smile

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Solved Re: #1270 Chatbox issues

Post by RsS.YuGi on January 25th 2015, 8:58 pm

I'm sorry Forumotion but this's very depressing...
You're not even replying to us in this thread. This's really sad. I'm disappointed Sad

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Solved Re: #1270 Chatbox issues

Post by brandon_g on January 25th 2015, 9:14 pm

@RsS.YuGi wrote:I'm sorry Forumotion but this's very depressing...
You're not even replying to us in this thread. This's really sad. I'm disappointed Sad

The only ones who can reply with news is Buttercup and the Techs, they are out of the office until tomorrow. The volunteers probably do not know any more then us at this point. We will all just have to wait.

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