members screen names listed but but when they login they dont exsist

these have been members for some time not new but this wk a number of me members try to loggin and it says they dont exsist. if i member search in admin they come up as non exsist yet if i look at my members profiles they are there . i have changed there PW for them and tried to log on to there accounts as well nothing works. is this a common thing? ty

Try going into the Admin panel > Users & groups> inactive users & check that they are all activated. If not check the box and activate them.

there listed as active there ty

So is this solved then?

no not solved . it has happened to 3 members

as i said there profiles are active they are listed on membesr list but if i search for them they dont exsist and none of there profiles can be logged into by me or them. it states dosent exsist. i have also tried to change there passwords for them and this hasnt worked

@crispchris wrote:as i said there profiles are active they are listed on membesr list but if i search for them they dont exsist and none of there profiles can be logged into by me or them. it states dosent exsist. i have also tried to change there passwords for them and this hasnt worked

wow i cant post more then 1 time in 24 so how does this help me then ? and wtf kind of rule is that i came here for help i guess thanks for nothing

Hi,

You are allowed to post more then once a day, just someone has to reply to the topic first. It's to help us keep order in the forum, first in, first out. In theory atleast

Can you do a server resynch.
Admin panel >> General > Forum/config > Resync > Tick & save.
Now try to locate the users.

Did the users by any chance get a confirmation of account email?
Would of came from "Board@forumotion.com".

I had this problem and Kaliope's sugeestion fixed it.

@crispchris wrote:there listed as active there ty

If there is any member listed in the Inactive section, then their account are not active.