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Log In Problems

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Solved Log In Problems

Post by Tawneywolf April 20th 2012, 11:54 am

A couple of our members are getting the following message when they try to log in

"We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."

and then they have tried to do the form and it blocks that too.

I have tried changing their passwords for them, but they are still getting the same problem
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Solved Re: Log In Problems

Post by Jophy April 20th 2012, 12:08 pm

Hello,

Please PM Leeloo(Administrator) about your issue, for more information, please read this:
Hello

The antispam system has blocked the IP and the username of this user.

If you send me by PM the username of this person, I can remove him form the blacklist but you have to know that our blacklists our provided by services like Google or Yahoo, so it's not a coincidence if the username and the IP are listed.

The user can be blacklisted another time, depending on his behaviour on the net. So the anti spam system, which is set up to protect your forum, isn't in cause
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Solved Re: Log In Problems

Post by Tawneywolf April 20th 2012, 12:13 pm

Hi, I will pm you both user names, but I know both these people and they are definately not what you say they are!!! I don't know whether to tell them or not to be honest, they will be deeply offended to even think they are on some sort of blacklist
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Solved Re: Log In Problems

Post by Jophy April 20th 2012, 12:15 pm

Hello,

I understand, however, the only way to unblock this members is to PM Leeloo about it. Wink
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Solved Re: Log In Problems

Post by Tawneywolf April 20th 2012, 12:23 pm

Whoops, I have pm'd them over to you !!!!
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Solved Re: Log In Problems

Post by Jophy April 20th 2012, 12:28 pm

Make sure you explain the situation to her and also provide your forum link.

Let us know if your problem is solved. Wink
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Solved Re: Log In Problems

Post by Tawneywolf April 20th 2012, 12:31 pm

OMG - didn't sent the forum link Sad
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Solved Re: Log In Problems

Post by Jophy April 20th 2012, 12:35 pm

You can PM her again, make sure you PM her the complete information the second time.
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Solved Re: Log In Problems

Post by Tawneywolf April 20th 2012, 1:32 pm

done that, thanks for the help
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Solved Re: Log In Problems

Post by Jophy April 20th 2012, 1:34 pm

Hope it gets resolved between you and Leeloo. Smile

Feel free to open a new topic for new queries Wink


Since this thread appears to be solved, I will mark this thread as Solved and move it now.

Note: You can also help the staff member's work by EDITING your topic and marking it as Solved.
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