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Log In Problems
by Tawneywolf April 20th 2012, 12:54 pm
A couple of our members are getting the following message when they try to log in
"We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."
and then they have tried to do the form and it blocks that too.
I have tried changing their passwords for them, but they are still getting the same problem
"We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."
and then they have tried to do the form and it blocks that too.
I have tried changing their passwords for them, but they are still getting the same problem
Tawneywolf- Forumember
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Re: Log In Problems
by Jophy April 20th 2012, 1:08 pm
Hello,
Please PM Leeloo(Administrator) about your issue, for more information, please read this:
Please PM Leeloo(Administrator) about your issue, for more information, please read this:
Hello
The antispam system has blocked the IP and the username of this user.
If you send me by PM the username of this person, I can remove him form the blacklist but you have to know that our blacklists our provided by services like Google or Yahoo, so it's not a coincidence if the username and the IP are listed.
The user can be blacklisted another time, depending on his behaviour on the net. So the anti spam system, which is set up to protect your forum, isn't in cause
Jophy- ForumGuru
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Re: Log In Problems
by Tawneywolf April 20th 2012, 1:13 pm
Hi, I will pm you both user names, but I know both these people and they are definately not what you say they are!!! I don't know whether to tell them or not to be honest, they will be deeply offended to even think they are on some sort of blacklist
Tawneywolf- Forumember
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Language : english
Re: Log In Problems
by Jophy April 20th 2012, 1:15 pm
Hello,
I understand, however, the only way to unblock this members is to PM Leeloo about it.
I understand, however, the only way to unblock this members is to PM Leeloo about it.
Jophy- ForumGuru
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Tawneywolf- Forumember
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Re: Log In Problems
by Jophy April 20th 2012, 1:28 pm
Make sure you explain the situation to her and also provide your forum link.
Let us know if your problem is solved.
Let us know if your problem is solved.
Jophy- ForumGuru
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Tawneywolf- Forumember
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Language : english
Re: Log In Problems
by Jophy April 20th 2012, 1:35 pm
You can PM her again, make sure you PM her the complete information the second time.
Jophy- ForumGuru
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Tawneywolf- Forumember
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Language : english
Re: Log In Problems
by Jophy April 20th 2012, 2:34 pm
Hope it gets resolved between you and Leeloo. 
Feel free to open a new topic for new queries
Feel free to open a new topic for new queries
| Since this thread appears to be solved, I will mark this thread as Solved and move it now. Note: You can also help the staff member's work by EDITING your topic and marking it as Solved. |
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