Back links not working

Hi. when members on my forum get a notification containing back links the links go to a blank forumotion page. They are missing the 'www' bit from the address. it is www.themotorhomers.co.uk
Is it me ? can I do anything? is it you ?


Hya

~~~~~~~~~~~~~~~~~~~~~~~~~~~
shell, this e-mail was sent to you by Admin from "www.themotorhomers.co.uk" - http://themotorhomers.co.uk
this is the link that doesn't work

When do they receive this email? As in the content of the email?

Sanket wrote:When do they receive this email? As in the content of the email?

This type of email is received by all users when a watched post notification or a news letter is received by them.

I have forwarded the problem to Leeloo.

Hello,

That's an issue with the .co.uk domain names which aren't recognized with many systems because of the double extension.

There's nothing to do to solve this issue.

Thank you !

Leeloo wrote:Hello,

That's an issue with the .co.uk domain names which aren't recognized with many systems because of the double extension.

There's nothing to do to solve this issue.

Thank you !

But I have friend with forums on here with the .co.uk domain names that do not have this issue ??

Thank You !

Which one ?

May be try a adding tinyurl as your forum link in the news letter .

Something at the end of the letter like.

Note
If you are experiencing blank pages by clicking the forum link in this message.
please click the following link http://tinyurl.com/bexkvpu

Tiny url site link
http://tinyurl.com/

I dont know if you want to do that?
but if there is nothing else that can be done like leeloo has said that is an option and would work.

Leeloo wrote:Which one ?

Hi
Leeloo, Thanks for your reply I have sent you a Pm with another .co.uk domain used within forumotion that works.


kirk, Thanks for your reply but the problem is in Topic Reply notifications as well and a couple of my members that use the links contained in the topic reply e-mails are annoyed that they do not work


telll

Hello,

We don't have this problem with Forumotion domain names, and I'm not really able to help you with external domain names...

But I guess that your friend made a redirection from the domain name with the www. to the domaine name without the www.

You need to configure it in the Configuration Panel of your registrar : www.themotorhomers.co.uk has to redirect to themotorhomers.co.uk because there's a conflict with the www. and the double extension.

Leeloo wrote:Hello,

We don't have this problem with Forumotion domain names, and I'm not really able to help you with external domain names...

But I guess that your friend made a redirection from the domain name with the www. to the domaine name without the www.

You need to configure it in the Configuration Panel of your registrar : www.themotorhomers.co.uk has to redirect to themotorhomers.co.uk because there's a conflict with the www. and the double extension.

Hi,
Thank you very much for that, you have answered my question. just have to wait 24-48 hrs to see if it works.
Again thankyou !

Rideem3 wrote:Hi, is this solved? Did you check if everything is fine?

Hi, You can mark this as solved.

Thank you all for the advice