Users unable to add information to profiles

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Users unable to add information to profiles

Post by LexaPhoenix on October 19th 2013, 9:50 pm

The users of my forum have complained that they are able to write their information in their profiles but when they click save the information is not displayed in their profile. It's a new forum, and I have been able to edit and save my own profile.
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Re: Users unable to add information to profiles

Post by Derri on October 19th 2013, 10:52 pm

Hi,

Try doing this as this can sometimes sort out little bugs like this. ACP --> General --> Configuration --> Resynchronize your forum :--> Check Box --> Save

Then ask them if they're having issues editing their profile.
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Re: Users unable to add information to profiles

Post by RadioHead on October 20th 2013, 7:41 am

Hi,

Can you ask this user the following:
At the top of the page, in red righting, is there any messages?
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Re: Users unable to add information to profiles

Post by LexaPhoenix on October 20th 2013, 2:04 pm

Thanks Derri, I will do that, and let you know.

RadioHead - I'm not quite sure I understand what you mean...?
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Re: Users unable to add information to profiles

Post by Derri on October 20th 2013, 2:58 pm

@LexaPhoenix wrote:Thanks Derri, I will do that, and let you know.
Okay, please do Very Happy
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Re: Users unable to add information to profiles

Post by LexaPhoenix on October 20th 2013, 6:13 pm

I've re-sync'd the forum and she's still saying it's not saving her profile info Sad

Also, I've tried to edit hers as Admin and it works, and I also set up a new member without any admin or mod powers, and I seem to be able to save on that one...
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Re: Users unable to add information to profiles

Post by Derri on October 20th 2013, 6:18 pm

@LexaPhoenix wrote:I've re-sync'd the forum and she's still saying it's not saving her profile info Sad

Also, I've tried to edit hers as Admin and it works, and I also set up a new member without any admin or mod powers, and I seem to be able to save on that one...
Try asking her to clear her cache+cookies on her web browser as I once had this issue and it worked. Also try clearing the forum cookies by clicking the link at the bottom, ask her to do both of these as this can often solve these issues. Other than that I'm honestly not sure.
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Re: Users unable to add information to profiles

Post by LexaPhoenix on October 20th 2013, 6:19 pm

Will try that and let you know Very good
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