The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

Users unable to add information to profiles

3 posters

Go down

Users unable to add information to profiles Empty Users unable to add information to profiles

Post by LexaPhoenix October 19th 2013, 9:50 pm

The users of my forum have complained that they are able to write their information in their profiles but when they click save the information is not displayed in their profile. It's a new forum, and I have been able to edit and save my own profile.
LexaPhoenix
LexaPhoenix
New Member

Posts : 4
Reputation : 1
Language : English

View user profile http://fwff.forumotion.co.uk/

Back to top Go down

Users unable to add information to profiles Empty Re: Users unable to add information to profiles

Post by Derri October 19th 2013, 10:52 pm

Hi,

Try doing this as this can sometimes sort out little bugs like this. ACP --> General --> Configuration --> Resynchronize your forum :--> Check Box --> Save

Then ask them if they're having issues editing their profile.
Derri
Derri
Helper
Helper

Male Posts : 8747
Reputation : 637
Language : English & Basic French
Location : Scotland, United Kingdom

View user profile

Back to top Go down

Users unable to add information to profiles Empty Re: Users unable to add information to profiles

Post by RadioHead October 20th 2013, 7:41 am

Hi,

Can you ask this user the following:
At the top of the page, in red righting, is there any messages?
RadioHead
RadioHead
Forumember

Posts : 337
Reputation : 23
Language : English (der?)

View user profile

Back to top Go down

Users unable to add information to profiles Empty Re: Users unable to add information to profiles

Post by LexaPhoenix October 20th 2013, 2:04 pm

Thanks Derri, I will do that, and let you know.

RadioHead - I'm not quite sure I understand what you mean...?
LexaPhoenix
LexaPhoenix
New Member

Posts : 4
Reputation : 1
Language : English

View user profile http://fwff.forumotion.co.uk/

Back to top Go down

Users unable to add information to profiles Empty Re: Users unable to add information to profiles

Post by Derri October 20th 2013, 2:58 pm

LexaPhoenix wrote:Thanks Derri, I will do that, and let you know.
Okay, please do Very Happy
Derri
Derri
Helper
Helper

Male Posts : 8747
Reputation : 637
Language : English & Basic French
Location : Scotland, United Kingdom

View user profile

Back to top Go down

Users unable to add information to profiles Empty Re: Users unable to add information to profiles

Post by LexaPhoenix October 20th 2013, 6:13 pm

I've re-sync'd the forum and she's still saying it's not saving her profile info Sad

Also, I've tried to edit hers as Admin and it works, and I also set up a new member without any admin or mod powers, and I seem to be able to save on that one...
LexaPhoenix
LexaPhoenix
New Member

Posts : 4
Reputation : 1
Language : English

View user profile http://fwff.forumotion.co.uk/

Back to top Go down

Users unable to add information to profiles Empty Re: Users unable to add information to profiles

Post by Derri October 20th 2013, 6:18 pm

LexaPhoenix wrote:I've re-sync'd the forum and she's still saying it's not saving her profile info Sad

Also, I've tried to edit hers as Admin and it works, and I also set up a new member without any admin or mod powers, and I seem to be able to save on that one...
Try asking her to clear her cache+cookies on her web browser as I once had this issue and it worked. Also try clearing the forum cookies by clicking the link at the bottom, ask her to do both of these as this can often solve these issues. Other than that I'm honestly not sure.
Derri
Derri
Helper
Helper

Male Posts : 8747
Reputation : 637
Language : English & Basic French
Location : Scotland, United Kingdom

View user profile

Back to top Go down

Users unable to add information to profiles Empty Re: Users unable to add information to profiles

Post by LexaPhoenix October 20th 2013, 6:19 pm

Will try that and let you know Very good
LexaPhoenix
LexaPhoenix
New Member

Posts : 4
Reputation : 1
Language : English

View user profile http://fwff.forumotion.co.uk/

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum