Unable to add new users to forum database

[GRiSOghetto]

Technical Details

Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Mozilla Firefox
Screenshot of problem : https://i.servimg.com/u/f86/18/33/01/80/new_us10.jpg
Who the problem concerns : Yourself
When the problem appeared : Today, April 5th, 2016
Forum link : http://www.grisoghetto.com

Description of problem

I get the attached screenshot message when attempting to add a new user to the forum database.

General Error

Could not insert data into users table

Thank you.

[Ape]

can you tell us more on what you are trying to do or where you are trying to add this ?

[GRiSOghetto]

Let me see if I can clarify for you.

While in the Administration Panel > Users & Groups > Inactive Users

When attempting to activate a new user I get the General Error message upon activating and saving a new users profile.

Could not insert data into users table

[SLGray]

Please post a screenshot where you are seeing this message in the administration panel.

[GRiSOghetto]

Please post a screenshot where you are seeing this message in the administration panel.

If you look at my initial post, you'll see that I have already posted the screenshot. The General Error screen appears when trying to activate/save a new member profile from the Inactive User list.

If you look at the URL in the screenshot, it shows the hierarchy.

Thank you.

[SLGray]

I mean the page before the error message in the administration panel.

[GRiSOghetto]

I thought I had clearly described where the error occurs, but perhaps this will help.

[SLGray]

Are you trying to create accounts?  If yes, you can not do that.  The only way to create accounts is by registering.

[GRiSOghetto]

Nowhere have I said I am creating accounts. I am trying to approve new registrations. In the above example I was simply respecting the email privacy of the prospective forum member in THIS public help forum.

The problem is that I am unable to approve new members because the forum software is generating an error when a new membership is approved into my users table database.

[SLGray]

I am having trouble understanding what you mean. You do not approve new members where you show in the screenshot.

[Ape]

I get what your saying you go to ACP >> Users & Groups Tab >>  Users >> Inactive Users you then see a list of members that have not been Activated yet so you go to the members account and tick the little box and then click the Activate Button. but then you get the warning /error on the screen.  Is this right ?

are you making sure you are clicking the little box to the right of the account before pressing the Activate button see screen shot.

[GRiSOghetto]

Yes, APE you are exactly correct! I've activated 1336 members in this manner, as administrator approval is required. This is the first time I've gotten this error message and been unable to approve new members to the forum.

If there is a preferred method to approving new member registrations, while reviewing their registration input, I am not aware of it.

Thank you for your assistance.

[SLGray]

Do you have it set where you get emails for new members?

[GRiSOghetto]

Yes, to a dedicated account, but it has always been more efficient for me to activate multiple users via the Admin panel than by utilizing the links provided via email.

As I stated in the previous message, I've been activating via the Inactive Users tab within the Admin Panel for the life of the forum, nearly three years and over 1300 members. This has never generated an error before.

Thank you for the help.

[brandon_g]

Does this happen on all browsers and devices? Have you tried clearing your cache and cookies and/or the forum cookies? Have you tried from a different browser or device?

When did the issue begin happening? Did you make any recent changes before the issue started happening?

-Brandon

[Ape]

Very strange I have just made an account and it's worked fine for me can you make sure you Clear your browser  cache and cookies then do the following step >> ACP >> General tab >>  Forum >> scroll down to the bottom of the page and >> Resynchronize your forum : tick the box and save.

If that don't work then I will be happy to pass this on to be looked at for you.

[The Godfather]

Hello,

Technical Details

Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Mozilla Firefox
Screenshot of problem : https://i.servimg.com/u/f86/18/33/01/80/new_us10.jpg
Who the problem concerns : Yourself
When the problem appeared : Today, April 5th, 2016
Forum link : http://www.grisoghetto.com

Description of problem

I get the attached screenshot message when attempting to add a new user to the forum database.

General Error

Could not insert data into users table

Thank you.

Got it! I managed to reproduce the problem on your forum. we'll fix that immediately

---

Edit 16h35 : @GRiSOghetto : the problem is corrected. please try again and confirm the resoution on your side too

[GRiSOghetto]

Fantastic Godfather!

All back to normal, and thanks for approving four new members for me!!!

Bravo.

- Steve

[Ape]

Topic solved and archived