Getting notification to by credits to remove Adds when already done.
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Getting notification to by credits to remove Adds when already done.
I spent 2000 credits recently on the 14th December,2014 to keep advertising off my forum for another 12 months, all went through ok at the time with 2,000 credits deducted... today i open up my forum and in the admin panel it's telling me i need to buy credits for ad removal by the 16th Jan 2015. It should be by the 16th Jan 2016.
Below is a shot of the credits i used for add removal.
So obviously something has gone wrong some where.
Below is a shot of the credits i used for add removal.
So obviously something has gone wrong some where.
Re: Getting notification to by credits to remove Adds when already done.
Hi,
I'll report this issue to our Pro Admin for further investigation.
Sorry for your inconvenience.
I'll report this issue to our Pro Admin for further investigation.
Sorry for your inconvenience.
Derri- Helper
- Posts : 8711
Reputation : 638
Language : English & Basic French
Location : Scotland, United Kingdom
Re: Getting notification to by credits to remove Adds when already done.
Hello @efbe
I think Buttercup provided an answer here: https://help.forumotion.com/t138088-only-topic-problem-of-data-synchronisation#933982
There is a synchronization issue, so maybe the expiration date of ads removal comes back to December.
You should wait for Buttercup's answer
I think Buttercup provided an answer here: https://help.forumotion.com/t138088-only-topic-problem-of-data-synchronisation#933982
There is a synchronization issue, so maybe the expiration date of ads removal comes back to December.
You should wait for Buttercup's answer
Re: Getting notification to by credits to remove Adds when already done.
Thank you Derri and Hatsune Miku.....
Re: Getting notification to by credits to remove Adds when already done.
Hello @efbe
Our technicians fixed the bug. We apologize for the trouble.
Thanks for your understanding
Our technicians fixed the bug. We apologize for the trouble.
Thanks for your understanding
Shadow- Manager
- Posts : 16208
Reputation : 1832
Language : French, English
Re: Getting notification to by credits to remove Adds when already done.
All good Buttercup, thank you
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