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Getting notification to by credits to remove Adds when already done.

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Solved Getting notification to by credits to remove Adds when already done.

Post by efbe January 6th 2015, 11:09 pm

I spent 2000 credits recently on the 14th December,2014 to keep advertising off my forum for another 12 months, all went through ok at the time with 2,000 credits deducted... today i open up my forum and in the admin panel it's telling me i need to buy credits for ad removal by the 16th Jan 2015. It should be by the 16th Jan 2016.

Below is a shot of the credits i used for add removal. 

Getting notification to by credits to remove Adds when already done. Captur10

So obviously something has gone wrong some where.
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Solved Re: Getting notification to by credits to remove Adds when already done.

Post by Derri January 7th 2015, 6:49 am

Hi,

I'll report this issue to our Pro Admin for further investigation.

Sorry for your inconvenience.
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Solved Re: Getting notification to by credits to remove Adds when already done.

Post by Hatsune Miku January 7th 2015, 10:28 am

Hello @efbe

I think Buttercup provided an answer here: https://help.forumotion.com/t138088-only-topic-problem-of-data-synchronisation#933982

There is a synchronization issue, so maybe the expiration date of ads removal comes back to December.

You should wait for Buttercup's answer Smile
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Solved Re: Getting notification to by credits to remove Adds when already done.

Post by efbe January 7th 2015, 12:21 pm

Thank you Derri and Hatsune Miku.....
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Solved Re: Getting notification to by credits to remove Adds when already done.

Post by Shadow January 7th 2015, 2:02 pm

Hello @efbe

Our technicians fixed the bug. We apologize for the trouble.

Thanks for your understanding

:rose:
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Solved Re: Getting notification to by credits to remove Adds when already done.

Post by efbe January 7th 2015, 10:37 pm

All good Buttercup, thank you Very Happy
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Solved Re: Getting notification to by credits to remove Adds when already done.

Post by Base January 8th 2015, 12:40 am

Solved => Archived
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