Reset Admin account information

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Solved Reset Admin account information

Post by NRPG Owner on October 4th 2016, 9:35 am

My owner account has been messed with and the pass/email changed, still have access to my back up admin account but I cannot get into my owner account. What are my options?


Last edited by NRPG Owner on October 5th 2016, 1:08 pm; edited 2 times in total
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Solved Re: Reset Admin account information

Post by APE on October 4th 2016, 1:49 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules: ESF General Rules

Please send me the following info by PM only:

URL of your forum:
Email address of founders account:
Username on the forum:
New Email address:

We will then change your Email address and send you a new password.

NOTE: the New Email address must not be a Email address you have used on our forums before.



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Solved Re: Reset Admin account information

Post by APE on October 5th 2016, 12:14 am

Your PM has been Received With Thanks.
I have sent a Report on to our head office to change your Email address.
Once The address is changed you can then click your "I forgot my password" link on your forum and get a new Password if you no longer know the old one.
Please read our forum rules: ESF General Rules



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Solved Re: Reset Admin account information

Post by NRPG Owner on October 5th 2016, 1:09 pm

I was able to get back in, thank you very much. For some reason however, I cannot get into the Founder Tools, is it possible to have that password reset as well?
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Solved Re: Reset Admin account information

Post by APE on October 5th 2016, 2:28 pm

Yes i have reset your Account so your password and the tools are the same as your forums now Smile

please test and get back to me Smile



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Solved Re: Reset Admin account information

Post by NRPG Owner on October 5th 2016, 3:02 pm

I was able to get in, thank you very much! Smile
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Solved Re: Reset Admin account information

Post by APE on October 5th 2016, 3:12 pm

You are more then welcome.
Have a great day.
Problem solved & topic archived.
Please read our forum rules: ESF General Rules



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