Forum Member Unable To Post In Topics

A member of my forum PM'd to tell me that she was unable to reply to topics on my forum, have no idea how to fix this.

http://wenevercloseinmiami.forummotion.com/

Thanks!

Everything is set up for members to reply to topics

hello 

what message did she get ?

The message she got was "You are unable to reply to topics"

so all the other members can reply to topics except for her ?

On the forum there is just me and her, we RP as different characters from our fav shows and her IP isn't banned as she can log in but not reply to topics on the forum at all, it was fine when she logged in the other day but this happened and the forum was slow yesterday and I did no changes in the Admin Panel at all, so I have no idea what could of caused this whole issue.

check if the user is active through admin panel - user profile -Special admin-only fields
check all categories ...advanced permissions... that members can read and reply to topics


edit: check also admin panel ..general tab.... forum ..Configuration....forum on holiday ..NO

Her characters profiles are all active.

Where is advanced permissions located?

Bellatrix Twist wrote:Her characters profiles are all active.

Where is advanced permissions located?

check the presets Write topics or messages


check also admin panel ..general tab.... forum ..Configuration....forum on holiday ..NO

Read the topics - ticked
Reply to a message - ticked

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View the forum and its messages : Members
Write topics or messages : Members
See images in the messages : Members
See links in the messages : Members

^^ All the topics are set up like that on the forum

invert selection

All the topics on my forum are for myself and my friend to reply to as I mentioned in the post with the permissions for the topics, which are all set up for members to reply

i will register as a test member to check

Ok go ahead

i cant Administrators have forbidden any new members

I took it off so you can join

everything seems ok i open a new topic and answered 3 times no problem

tell your member to clear cache and retry

Will tell her, how would she do that?

Bellatrix Twist wrote:Will tell her, how would she do that?

https://help.forumotion.com/t145185-how-to-clear-the-cache-cookies-in-your-browsers

I sent her a PM with the link on how to do it, so hopefully it works.

Should be better now, edited but not solved yet

Hello give this a try

Go to your ACP >> Users & Groups Tab >>  Users >> Search users >>

type in the users name and press enter >> click Permissions tab and then make sure that member has the rights to the forums you are talking about. then click save.

No go to the following.
ACP >> General tab >>  Forum >> Configuration >> scroll right to bottom and find Resynchronize your forum :
tick the box and click SAVE then ask your member to make a post

Is this member using a mobile device?

No she is using a laptop

can you please 'pm me a test account with admin account and the name of the user
that has the problem so i can see if i can find the problem