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Domain after renewal of Advanced package

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Solved Domain after renewal of Advanced package

Post by WizardT October 28th 2024, 3:54 pm

I renewed my Advanced package for another year. During this time I also had my own domain linked to the forum. Now the domain redirects to the forum but it shows the default adress (https://bgmagic.bulgarianforum.net/) and not my domain (https://www.bg-magic-world.com). The admin panel says the domain is this:

Domain after renewal of Advanced package Screen11

However, when I click modify I get this:

Domain after renewal of Advanced package Screen12

I thought I had to get 1200 credits to renew the domain thing but I still don't have the option. Did I buy those credits without need? Can you tell me how to continue the old linking situation I had.




Last edited by WizardT on October 28th 2024, 5:42 pm; edited 1 time in total
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Solved Re: Domain after renewal of Advanced package

Post by Niko October 28th 2024, 4:21 pm

Coucou @WizardT

the date of renewal of the domain name and the one of the package may not be the same Wink
Maybe this is the case (it's too early for the domain name as it seems it has been renewed and it will expire on 2025-10-27)

The other scenario could be that maybe you have an external domain name linked via CNAME, and not a domain name bought via forumotion?
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Solved Re: Domain after renewal of Advanced package

Post by WizardT October 28th 2024, 4:36 pm

Niko wrote:Coucou @WizardT

the date of renewal of the domain name and the one of the package may not be the same Wink
Maybe this is the case (it's too early for the domain name as it seems it has been renewed and it will expire on 2025-10-27)

The other scenario could be that maybe you have an external domain name linked via CNAME, and not a domain name bought via forumotion?
Yes, CNAME.
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Solved Re: Domain after renewal of Advanced package

Post by Niko October 28th 2024, 4:50 pm

@WizardT so it's normal that you don't find the renewal option via the administration panel, as the domain is managed by the external registrar where you bought the domain name. You don't need credits in this case because Forumotion simply "uses" the domain name to show your forum, but the domain is operated by the external service Embarassed

so yes, you don't need those credits you acquired Embarassed
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Solved Re: Domain after renewal of Advanced package

Post by WizardT October 28th 2024, 4:56 pm

Niko wrote:@WizardT so it's normal that you don't find the renewal option via the administration panel, as the domain is managed by the external registrar where you bought the domain name. You don't need credits in this case because Forumotion simply "uses" the domain name to show your forum, but the domain is operated by the external service Embarassed

so yes, you don't need those credits you acquired Embarassed

Oh, okay then. But why does the domain lead to the default address of the forum. I want it to show my domain and not the default one, as it was before.
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Solved Re: Domain after renewal of Advanced package

Post by Niko October 28th 2024, 5:33 pm

If I access https://www.bg-magic-world.com I remain there, so it works as expected Wink

I am not sure if this option is available even with CNAME domains, or if only with forumotion-purchased ones, but eventually this is the option to always redirect users from the forumotion address to the customized one:

Domain after renewal of Advanced package Scree417
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Solved Re: Domain after renewal of Advanced package

Post by WizardT October 28th 2024, 5:37 pm

Niko wrote:If I access https://www.bg-magic-world.com I remain there, so it works as expected Wink

I am not sure if this option is available even with CNAME domains, or if only with forumotion-purchased ones, but eventually this is the option to always redirect users from the forumotion address to the customized one:

Domain after renewal of Advanced package Scree417

When I access https://www.bg-magic-world.com the url bar changes to https://bgmagic.bulgarianforum.net/. It was not like this before. I only had a CNAME domain and it showed my domain only, not the forumotion default one.
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Solved Re: Domain after renewal of Advanced package

Post by Niko October 28th 2024, 5:39 pm

If the problem is the redirect from bg-magic-world.com to bgmagic.bulgarianforum.net – I think it is a problem of DNS cache/cookies because for me it works correctly and I remain on the customized domain Wink

You may clear your cache/cookies and clear your DNS cache Wink

To double-check, you may try on a different device, but I'm pretty sure it will work well as it works for me :rose:
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Solved Re: Domain after renewal of Advanced package

Post by WizardT October 28th 2024, 5:41 pm

Niko wrote:If the problem is the redirect from bg-magic-world.com to bgmagic.bulgarianforum.net – I think it is a problem of DNS cache/cookies because for me it works correctly and I remain on the customized domain Wink

You may clear your cache/cookies and clear your DNS cache Wink

To double-check, you may try on a different device, but I'm pretty sure it will work well as it works for me :rose:

Yes, you were right. It was because of the DNS cache.

Thank you, you were very kind and helpful! Flowers
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Solved Re: Domain after renewal of Advanced package

Post by Niko October 28th 2024, 5:43 pm

You are welcome  Flowers Domain after renewal of Advanced package 3706843607
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Solved Re: Domain after renewal of Advanced package

Post by Ape October 28th 2024, 8:00 pm

Thank you for your help @Niko
Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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