New Member cannot register email addy

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Post by JNMann October 26th 2009, 10:51 pm

I have a member attempting to join my forum but they get the message "Email address is invalid"

Can anyone tell me why this is? I have checked that it is a valid addy.

Cheers,
Justin :-)
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Post by MagiWizard15 October 26th 2009, 10:54 pm

Are you positive that the email address is still being used and is spelled correctly with no errors?
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Post by JNMann October 26th 2009, 11:03 pm

Yes, I've just emailed the guy on the same address. I've also tried registering it myself for him

Justin :-(
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Post by Sanket October 27th 2009, 1:48 pm

Is the user using google chrome by any chance?
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Post by JNMann October 27th 2009, 7:49 pm

Not as far as I'm aware. I tried to reg. the email address using K-Meleon and IE.

Justin
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Post by Sanket October 27th 2009, 8:06 pm

I am not sure, since you are saying the email id is correct. I don't see a reason, why it will give such a problem.
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Post by Tilum October 27th 2009, 10:32 pm

Hi,

Can you give me the end part of the email address?

Ex.
hotmail.com
live.com
hotmail.de
(custom domain name).com

~ Tilum
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Post by JNMann October 27th 2009, 11:02 pm

It's their own domain name giftprint.co.uk, they're using IE8

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Post by JNMann October 30th 2009, 10:59 pm

Had another problem with a potential member not being able to register. Their email addy ended in celebrationballoons.biz.

Anyone any more ideas? Hate not being able to get a solution.

Justin :-)
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Post by Darren1 October 30th 2009, 11:04 pm

Can u check if the email address is being used please?
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Post by JNMann October 31st 2009, 12:15 am

It is a current address yes, I have just emailed the guy on it.

Justin
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Post by Darren1 October 31st 2009, 5:54 am

So the email address is NOT being used on ur forum, and is legit?
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Post by JNMann October 31st 2009, 8:07 pm

Not being used on forum and yes it is legit
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Post by kiwiadmin November 10th 2009, 8:03 am

I also have the same problem, a friend who has tried to sign up using her business email address and coming up as not being a valid email address!?
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Post by Tilum November 10th 2009, 8:10 am

Yep, i can see a trend, business email addresses that finish in .co.uk or something else appear not to work.

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Post by Darren1 November 10th 2009, 11:04 am

@Tilum wrote:Yep, i can see a trend, business email addresses that finish in .co.uk or something else appear not to work.

~ Tilum

So a solution for that is to get the user to register with another address, such as a hotmail one Wink
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Post by JNMann November 15th 2009, 10:13 pm

Still getting problems with a private email address .co.uk and the user tried hotmail, it now tells him it's already been registered!

Please help! ;-)

Justin
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Post by Tilum November 15th 2009, 10:15 pm

Yeah,, i think this needs to be looked at by a tech.. private email accounts that end in .co.uk aren't allowed it seems
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Post by Mehtevas November 15th 2009, 10:16 pm

JNMann, please see if you activate him manually.
(Even if it says he hasn't reigstered)
Pleasecheck.
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Post by JNMann November 15th 2009, 10:16 pm

How do I do this please?
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Post by Tilum November 15th 2009, 10:18 pm

Hello,

New Member cannot register email addy Search-48x48 Navigate to:

New Member cannot register email addy Gear-16x16 Admin Panel
New Member cannot register email addy Gear-16x16 Users and Groups
New Member cannot register email addy Gear-16x16 Inactive Users
New Member cannot register email addy Gear-16x16 Select them > Activate

New Member cannot register email addy Tick-48x48 Save & Complete

~ Tilum
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Post by JNMann November 15th 2009, 10:25 pm

Will give that a go, thank you.
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Post by JNMann January 21st 2010, 11:18 pm

Just had another member try to register with a .biz email address, no go again I'm afraid.

I've checked inactive users and he's not in there.

Anyone any ideas?

Thank you,
Justin :-)
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Post by Sanket January 22nd 2010, 6:09 am

.biz address won't work.

Rest who all have used hotmail etc, must've been activated by you via the inactive users list. Ask them to sign in now.
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Post by JNMann January 22nd 2010, 8:40 pm

Why won't .biz work? Not activated any others.
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Post by Sanket January 23rd 2010, 9:31 am

Because forumotion doesn't allow emails with that extension.
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Post by creativequilling January 31st 2010, 9:18 am

HI
I am having the same problems. Even when I tried to register my own work addy it wouldn't work and I had to use my private one. It started with sales@ then ended in .com.au
Now I have another member trying to register with info@ and ending the same and she cannot get past the rego page with it stating invalid email address.
Any suggestions?
thanks
karon
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Post by creativequilling January 31st 2010, 10:57 am

HI all, I have figured that it is not a user ID problem, nor a password and from the other posts it appears that forumotion does not accept certain email addresses and rejects them. This has had a significant impact on our membership as many have given up in frustration not realizing this is the problem and think the forum is having technical problems. Perhaps a message should come up and state that the person should try a different email address or similar.
Can you tell me is there any reason why many business email addresses are rejected especially the ones starting with info, sales or the like? It just seems as though it is intermittently weeding out email addresses that really have no reason for such. Much of the spam that comes through are from hotmail, gmail etc accounts so this can't be it? What does it mean that an email address can't be verified? Just trying to understand this so I can give some sort of explanation to our members/prospective members
thanks
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Post by slartibartfast February 26th 2010, 5:12 pm

.co.uk addresses do work. I set up my forum using one over a year ago and several members have joined using them.
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