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Password problems or Lost your Founder's Password

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Password problems or Lost your Founder's Password

Post by Leviosa on September 11th 2013, 3:31 pm

Password problems or Lost your Founder's Password



Lost passwords
Most of the time, you can tackle password problems by yourself. So, please read carefully the following recommendations. You will probably find the solution to your problem.
 
Case 1: You lost the password of your forum:
 
Solution 1

  • When you try to log into your forum, you can click on the link 'I forgot my password' as you can see in the following picture.
  • The forum will ask for your username and email address. Once you have entered those into the form, the forum will send you an email.
  • This email contains an activation link; you must click on it in order to use the new password supplied in the same email.

 


Case 2: You have lost the password and you have activated the security option which prohibits sending a new password:
 

 
Solution 2:
The option can be deactivated in 'Utilities'. So, please head over to Forumotion Utilities and remove the safety option as you can see in the following pictures:
 

 
Come back to your forum and request a new password, exactly like Case 1.


Case 3: You have lost your password to access to utilities:

Solution 3:
Send a private message to one of the Forumotion staff members indicated at the end of this guide with the following filled out:
 
Code:
Case Number 3
[b]- The URL of your forum:[/b]
[b]- The email of foundation:[/b]


 
Case 4: You have lost either forum password or utilities password and you have activated the security option which prohibits sending a new password:
 
Solution 4:
Send a private message to one of the Forumotion staff members indicated at the end of this guide with the following filled out:
 
Code:
Case Number 4
[b]- The URL of your forum:[/b]
[b]- The email of foundation:[/b]

If the security option which prohibits sending a new password is not activated, see Solution 1.


 
Case 5: You have lost the foundation email, forum and utilities passwords.
 
Solution 5:
You have to contact your email provider support to get access to your email. If you cannot get access, you can send a private message to the Pro Admin Leviosa with the following information:

Code:
Case Number 5
[b]- The e-mail address used to create the forum:[/b]
[b]- The URL of the forum:[/b]
[b]- A new e-mail address to be used as a foundation email:[/b]
 
Notes:

  • For password requests, you must be the founder of the forum and have the foundation email
  • Please wait patiently for a response. You will get a reply when the staff member reads your message.
  • Forumotion staff members that manage password problems: SLGray, Derribrandon_g, Ape, Nemo or Luffy
  • One post is needed before you can send a private message.
  • Don’t send a password reset request to multiple staff members. You can end up getting your password changed multiple times.






Leviosa
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Re: Password problems or Lost your Founder's Password

Post by SLGray on May 30th 2015, 3:10 am

Since most members do not read the whole tutorial, I have decided to post this:

Before you can send a private message, you need one post.

There are many places you can get the one post:

General Discussion:  http://help.forumotion.com/f7-general-discussion  (You can reply to any of the topics.)

Members' Introduction:  http://help.forumotion.com/t136243-members-introduction (You can introduce yourself in this topic.)

Suggestions for Your Forums:  http://help.forumotion.com/f30-suggestions-for-your-forums  (You can vote and post a reply to any of the suggestions.)

Gallery Proposals:  http://help.forumotion.com/f8-gallery-proposals  (You can reply to any of the topics.)

Do not reply with that you need to send a pm or need help with the founder account.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
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Language : English
Location : United States

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