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this board has no forums

Post by netty on August 8th 2014, 5:45 pm

Hi can anyone tell me why my users are suddenly seeing the message " this board has no forums"


Last edited by netty on August 8th 2014, 6:03 pm; edited 1 time in total

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Re: this board has no forums

Post by SLGray on August 8th 2014, 5:48 pm

Please post your forum's link.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: this board has no forums

Post by netty on August 8th 2014, 5:55 pm


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Re: this board has no forums

Post by Derri on August 8th 2014, 8:01 pm

Can you please provide a test account that we could use?


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Re: this board has no forums

Post by netty on August 8th 2014, 8:30 pm

sorry dont understand :/

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Re: this board has no forums

Post by AngelaHolmes on August 8th 2014, 8:33 pm

Hello,

I've currently created a test account on the forum I'm currently waiting for a administrator activation,

I noticed you cannot access the forum unless your logged in.

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Re: this board has no forums

Post by netty on August 8th 2014, 8:59 pm

apologies have activated you.
And that is correct, you must be logged in to view the forum.


Last edited by netty on August 8th 2014, 9:02 pm; edited 1 time in total

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Re: this board has no forums

Post by AngelaHolmes on August 8th 2014, 9:00 pm

@netty wrote:apologies have activated you.


Thank you I'll take a look.


EDIT:

Hello,

I can see everything fine, all the topics look like they are there.

Suggestion: I reccomand to the users experiencing this they should Change their browser and just switch, also try and using other devices,

I'm using Safari on iPad Air operating system: ios 7.1.2

(When Derri asked for a test account. Just create a new user on your forum and use a different password to your own and then PM Derri the details and he will take a look)

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Re: this board has no forums

Post by netty on August 8th 2014, 10:43 pm

Hi Angela, thank you and have sent Derria pm with new user
account details Smile

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Re: this board has no forums

Post by Derri on August 8th 2014, 11:15 pm

@netty wrote:Hi Angela, thank you and have sent Derria pm with new user
account details Smile

I've taken a look around your forum, clicked on everything, clicked all the topics.

Do you have information where they were on the forum or what they were doing when they got the error message? I'm not a fan of saying this because usually everything happens for an underlying reason but I think it could possibly be nothing and something has just went slightly wrong. I've tested on multiple browsers and I can't seem to find anything.

I don't think it would be the facebook connect module that's doing this.


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Re: this board has no forums

Post by netty on August 8th 2014, 11:51 pm

Hi Derri, it was when they were about to register and I also saw it on my iPhone. I just went to the bookmark and it was there so I changed to the classic version and all was ok. Thanks for checking and they are going to try again tomorrow SmileWill update then, thank you for your time and help

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Re: this board has no forums

Post by Derri on August 9th 2014, 12:02 am

@netty wrote:Hi Derri, it was when they were about to register and I also saw it on my iPhone. I just went to the bookmark and it was there so I changed to the classic version and all was ok. Thanks for checking and they are going to try again tomorrow SmileWill update then, thank you for your time and help

Oh right I know exactly what the problem is.

When you try and connect to a forum on the mobile device that has no forums visible the mobile version gives the above error. When you switch to the classic mode, everything appears fine.


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Re: this board has no forums

Post by AngelaHolmes on August 9th 2014, 11:18 am

Here's a example of the error message:


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Re: this board has no forums

Post by Derri on August 9th 2014, 12:31 pm

@AngelaHolmes wrote:Here's a example of the error message:


Its what I said above, for the mobile version to work it must have one forum visible to guests, otherwise you get that error.


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