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Issues with blank posts, missing notifications and page loading

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In progress Issues with blank posts, missing notifications and page loading

Post by David Yano on Tue Dec 16, 2014 4:25 pm

Hello everyone, I'm very glad to join up. Smile

I'd like to report a few issues, which have been occurring recently for several users of my forum. As far as I know, they seem pretty similar to problems which were taking place around the time of data center change by Forumotion over two months ago, but I don't want to say it with full certainty. My apologies for filing a bunch of bugs within one topic, but they seem to be occurring around the same time and fell down pretty heavily upon us. Anyway, descriptions can be found below.

URL:http://dominium.rpgboard.net/
Forum version: phpBB 3
Browser type: varies across bug types
Screenshots: provided under description of every issue

1. Empty posts - Chrome, Firefox, IE, Opera

These occur both in private messages, as well as ordinary threads. It happens randomly when sending new posts as well as existing ones. Issue happened most often around 11th to 13th December.

http://oi61.tinypic.com/312bu35.jpg

2. Notifications pop-ups not working, bar at the screen top missing - Chrome, Firefox

Notification pop-ups and notification counter in upper right corner stopped working. Info about new PM and thread posts did show up on notification page, though. The bar with notification counter at the screen top sometimes disappears (page refresh helps for this one). Issue started showing up around 3rd December. One of users with this issue has reported yesterday that bug's disappeared.

http://oi57.tinypic.com/fxdkxt.jpg

3. New post page is missing basic elements - Opera

Almost all text and emoticon options are missing sometimes from the new post page. It happens in case of one user only.

http://oi61.tinypic.com/5otsn4.jpg

4. "Could not select groups" error after trying to open a new page - Chrome, Firefox

Today's issue, showing up for several users. Mentioned error message shows up sometimes after trying to open a page on forum. In most cases single refresh is enough to fix it.

EDIT: In case of one user (moderator, unfortunately) issue is much more severe - attempt to access almost every forum section results in error message with 100% reproduction rate.

http://oi61.tinypic.com/110eumo.jpg

David Yano
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Language : Polish, German, English

http://dominium.rpgboard.net

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In progress Re: Issues with blank posts, missing notifications and page loading

Post by Ange Tuteur on Tue Dec 16, 2014 11:17 pm

Hello @David Yano,

1. ) Does this sound related to your problem ? http://help.forumotion.com/t137376-1314-posts-appear-empty

2. ) I've not heard of this, but it could have been a temporary issue if it stopped occurring.

3. ) Do you have any scripts installed on your forum that could cause errors ? Also, if the browser the member is using doesn't support JavaScript or Iframes that could also contribute to the problem.

4. ) Please see this topic ^^ http://help.forumotion.com/t137489-important-error-message

Ange Tuteur
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Male Posts : 13021
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Language : EN10, FR5
Location : Pennsylvania

http://fmdesign.forumotion.com

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In progress Re: Issues with blank posts, missing notifications and page loading

Post by David Yano on Wed Dec 17, 2014 6:54 am

Hi, thanks for quick response. Smile

@Ange Tuteur wrote:1. ) Does this sound related to your problem ?http://help.forumotion.com/t137376-1314-posts-appear-empty

Yes, it appears to be the same bug.

@Ange Tuteur wrote:2. ) I've not heard of this, but it could have been a temporary issue if it stopped occurring.


Ok, I'll get some feedback from users who had this problem and see if it still persists for anyone.


@Ange Tuteur wrote:3. ) Do you have any scripts installed on your forum that could cause errors ? Also, if the browser the member is using doesn't support JavaScript or Iframes that could also contribute to the problem.


None that I know of - I can't recall any script updates or new script installation on our forum which would take place within last months (definitely not around the time of this bug's occurrence).


As for user's browser - I'll forward your question to him.



Ok, looks like the same issue. Should I write about it there?

David Yano
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Posts : 5
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http://dominium.rpgboard.net

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In progress Re: Issues with blank posts, missing notifications and page loading

Post by Ange Tuteur on Wed Dec 17, 2014 7:24 am

Okay, thanks. Smile

If the problem is still occurring, yes, it would be good to report it in that topic.

Ange Tuteur
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In progress Re: Issues with blank posts, missing notifications and page loading

Post by David Yano on Wed Dec 17, 2014 7:39 am

I posted there as per your suggestion. Thanks for assistance. Smile

David Yano
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