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Picture showing up where logo should be

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Solved Picture showing up where logo should be

Post by Broomhilda on January 25th 2015, 11:50 am

Technical Details

Forum version : phpBB2
Position : Founder
Concerned browser(s) : Mozilla Firefox
Who the problem concerns : All members
When the problem appeared : This morning..a member contacted me about a picture on the logo
Forum link : http://broomhildassims2.my-freeforum.com/

Description of problem

A member pm me about a picture that is showing up where the logo picture should be..now I am not seeing it just this member and I am not sure if guests can see it or not..

I have taken it off and then put it back up and it is now showing again..

EDITED: I logged out and looked at it as a guest but I am not seeing it..now this member says she is only seeing this picture on her computer not her tablet..so I am thinking someone has hacked her computer..told her to change all passwords on all her sites..change her password if she has one for her computer..if she don't have one then get one..

I think her computer has been hacked..and I feel bad for her she is only 14..and like a granddaughter...can't help her other than what I have told her to do..she is in another country..


Last edited by Broomhilda on January 30th 2015, 5:51 pm; edited 1 time in total

Broomhilda
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Solved Re: Picture showing up where logo should be

Post by SLGray on January 25th 2015, 6:13 pm

Ask the member to clear her browser's cache and history. If that does not work, ask her to run a scan of her computer.


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Solved Re: Picture showing up where logo should be

Post by Ange Tuteur on January 25th 2015, 7:35 pm

@Broomhilda,

Do you have a description of what this picture looks like ? A screenshot maybe ? As a guest I see only the logo plus the two images on the left and right. Let us know. Thanks Smile

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Solved Re: Picture showing up where logo should be

Post by Broomhilda on January 25th 2015, 9:07 pm

I did have her clear her browser's cache and history and had her to run a scan of her computer. Everything is ok..

I do have a picture but it is in a pm....I just copied and pasted it here..it is over my logo..but it seems that nobody else is seeing this but her..but when she keeps refreshing the page it clears up...last time I talked to her today she had blocked all sites that can follow her..I can't explain that..and everything seems to be ok now but this really bothers me..how it even got on my website to begin with and Stefy is the only one that sees this..she thought it was funny but I don't think it is funny..

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Solved Re: Picture showing up where logo should be

Post by Ange Tuteur on January 25th 2015, 9:33 pm

Yeah... I definitely don't see that. And looking over your installed scripts, I see nothing that could cause that to happen. I believe it might be on the user's end, and they should definitely perform a scan of their computer to make sure it's not infected.

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Solved Re: Picture showing up where logo should be

Post by Broomhilda on January 26th 2015, 1:04 am

I will let her know to do another scan and change passwords and all that...I won't hear from her until Friday night she is in school through the week..and 7 hours ahead of me..

I am glad it isn't on my end..but it still worries me that something like that can get on my website..I will keep an eye open for anything unusual and let you know if anything happens..

Thank you Ange and SL Gray for your help..do we just put solved or can we keep this open until next weekend when I hear back from Stefy..

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Solved Re: Picture showing up where logo should be

Post by Ange Tuteur on January 26th 2015, 2:57 am

@Broomhilda You can keep the topic open until you're sure the problem is solved. Let us know. Smile

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Solved Re: Picture showing up where logo should be

Post by SLGray on January 26th 2015, 3:27 am

I would inform the member to run more than one scan by different anti-virus programs. Or if she is 14, have an adult check it out.


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Solved Re: Picture showing up where logo should be

Post by Broomhilda on January 26th 2015, 6:27 am

Thank you Ange.. Very Happy

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Solved Re: Picture showing up where logo should be

Post by Broomhilda on January 30th 2015, 5:49 pm

We can solved this..Stefy found a Trojan and got rid of it..so everything is good now..thank you all for all your help

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Solved Re: Picture showing up where logo should be

Post by SLGray on January 30th 2015, 6:16 pm

Topic solved and archived


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