Problem with theme export

by Van-Helsing July 11th 2015, 1:21 pm

Hello,
Today I watched that I cant export my theme on my forum. I tried it on a test forum and the problem is the same too.

I am using Mozilla Firefox v39.
The web browser returning an error message which it says it cannot read the source file.

by **brandon_g** July 11th 2015, 3:40 pm

Do you mean like putting it from your forum to hitskin? Do you have a hitskin account? What is the url to your forum ? Do you get any error message when trying to export it? Have you tried from a different browser?

-Brandon

by Van-Helsing July 11th 2015, 9:58 pm

Hello @brandon_g,
No, i mean that i cant export any theme file from f/m forums acp to a folder on my pc. Web broswers displaying the message that it is says the source of file is not available.

by **brandon_g** July 12th 2015, 4:14 am

May you provide us with a screenshot of the message?

by Van-Helsing July 12th 2015, 10:39 am

Hello @brandon_g,
Yes sure here are the screenshots

Problem with theme export 8xoY4LE

The message is in greek language but I translate the text in english:

"The file c:\.... can not be saved because it is not possible to read the source file.

Please try later or contact with your system administrator"

by **brandon_g** July 12th 2015, 3:42 pm

So the message comes up as a pop up?

by **Ape** July 12th 2015, 9:57 pm

Hello @Black-Shadow

Yes this is a bug I Am now going to make a report to our team Wink

Thank you.

Time Report was made 21:09:42
Date report was made 2015-07-12

by Van-Helsing July 12th 2015, 10:32 pm

Hello @Ape,
Thank you very much for reporting this bug.

by Ange Tuteur July 13th 2015, 2:26 pm

@Black-Shadow from what I can tell, the problem appears to be with Firefox's recent update. For the moment, if you need to make an urgent export I'd recommend using another browser. In my attempts with Google Chrome the bbtheme file was exported without issue.

You can use this as a temporary solution if you're using the latest version of Firefox for the time being.

by Van-Helsing July 13th 2015, 6:54 pm

Hello @Ange Tuteur,
I am using mozilla firefox v39.0 on windows 8.1. Is it a bug of mozilla firefox? Have you tried to install the theme after the download with google chrome? Is there a way to contact to mozilla firefox?

by Ange Tuteur July 13th 2015, 7:30 pm

As Ape, and myself are experiencing the same problem, I assume it's an issue with the latest version of Firefox. I'm sure the import of the theme will work well, it only appears to be a problem with exporting the theme using Firefox. As I've said, if you use another browser you should be able to export the theme with no problems. You can do this if the need to export your theme is urgent.

The problem has been forwarded to the technicians, so we'll first have to see if they make any progress. Wink