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DNS Error

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Solved DNS Error

Post by Kayy on June 2nd 2016, 9:23 pm

Technical Details

Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Safari
Screenshot of problem : http://i.imgur.com/P2PctO6.png
Who the problem concerns : A few members
When the problem appeared : Today
Forum link : http://ardentartforum.com

Description of problem

Hello! So, earlier today, some (roughly 15) of my members messaged me on skype/Facebook/etc saying that they were receiving the error above. I asked them to try difference browsers, which they all did, and it still resulted in the same thing. The rest of my members are doing perfectly fine, as if any other day, going to the forum.
How can I fix this?


EDIT by @Leviosa


@Leviosa wrote:We've released a patch that should fix this problem but you imperatively need to clear your DNS cache in your command prompt.

Start >>clicking All Programs >> clicking Accessories >> clicking Command Prompt.

(If you have windows 10 just do a right click on the start button and choose the command prompt in the pannel. )

Then just write ipconfig /flushdns and enter.


screenshots :





Last edited by Kayy on June 3rd 2016, 5:45 pm; edited 3 times in total

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Solved Re: DNS Error

Post by SLGray on June 2nd 2016, 10:02 pm

Are these 15 members from the same area of the world?


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Solved Re: DNS Error

Post by Kayy on June 2nd 2016, 10:19 pm

@SLGray wrote:Are these 15 members from the same area of the world?
No, some are from the Netherlands and some are from the US.

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Solved Re: DNS Error

Post by SLGray on June 2nd 2016, 10:23 pm

What devices are they using?


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Solved Re: DNS Error

Post by Kayy on June 2nd 2016, 10:27 pm

They've tried both computers and mobile devices

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Solved Re: DNS Error

Post by SLGray on June 2nd 2016, 10:38 pm

Did you purchase the domain name through Forumotion?


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Solved Re: DNS Error

Post by Kayy on June 2nd 2016, 10:40 pm

Yes, I did. I wasn't even aware you could purchase it outside of forumotion

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Solved Re: DNS Error

Post by inde on June 2nd 2016, 11:48 pm

Many users in Germany have just the same problem.
Thanks for your efforts.

inde from German Support

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Solved Re: DNS Error

Post by SLGray on June 2nd 2016, 11:51 pm

@inde wrote:Many users in Germany have just the same problem.
Thanks for your efforts.

inde from German Support
Do you mean to the forum in the first post or all German forums?


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Solved Re: DNS Error

Post by inde on June 2nd 2016, 11:53 pm

Yes many German forums.

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Solved Re: DNS Error

Post by SLGray on June 3rd 2016, 12:04 am

Could you post just one link to a German forum that is having this issue?


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Solved Re: DNS Error

Post by inde on June 3rd 2016, 12:14 am

Yes here one is.

Thanks

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Solved Re: DNS Error

Post by APE on June 3rd 2016, 2:10 am

Hello This looks to be a server problem as only some members are getting this and others are not having this problem i think this will have to be passed on to out tech team tomorrow.




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Solved Re: DNS Error

Post by inde on June 3rd 2016, 6:00 am

Thanks for your help. I transmit this to our users.

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Solved Re: DNS Error

Post by inde on June 3rd 2016, 10:40 am

I cannot read there.
The problem exists furthermore.

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Solved Re: DNS Error

Post by Leviosa on June 3rd 2016, 10:52 am

Hello,

Yesterday we have changed the dns of the domains. So it might have caused some issues to some users. We are aware af the problem and working actively to solve this.

Sorry for the inconvenience.


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Solved Re: DNS Error

Post by inde on June 3rd 2016, 11:04 am

Thanks.

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Solved Re: DNS Error

Post by Leviosa on June 3rd 2016, 3:53 pm

We've released a patch that should fix this problem but you imperatively need to clear your DNS cache in your command prompt.

Start >>clicking All Programs >> clicking Accessories >> clicking Command Prompt.

(If you have windows 10 just do a right click on the start button and choose the command prompt in the pannel. )

Then just write ipconfig /flushdns and enter.


screenshots :



Tell me if it is working ! Thanks !


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Solved Re: DNS Error

Post by inde on June 3rd 2016, 4:40 pm

Thanks, I still wait for feedbacks.

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Solved Re: DNS Error

Post by Kayy on June 3rd 2016, 5:44 pm

It's working for my users too. Thank you!

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Solved Re: DNS Error

Post by inde on June 4th 2016, 1:11 pm

Only one member has returned an announcement, typically German. Rolling Eyes
Thanks for your help, can be closed.

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Solved Re: DNS Error

Post by APE on June 4th 2016, 4:20 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules




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