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Custom Domain Error for CNAME Redirect

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Solved Custom Domain Error for CNAME Redirect

Post by Jadster on February 24th 2017, 10:49 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : https://i58.servimg.com/u/f58/17/21/23/27/pictur10.png
Who the problem concerns : Yourself
When the problem appeared : When I began to try and add a custom Domain.
Forum link : http://xenadmins.forumotion.com

Description of problem

I am getting an error when I try to add a custom domain to my forum. The error is...

The supplied domain name is not well configured
Your CNAME must redirect to : xenadmins.forumotion.com

I have my domain directing to that as the instructions in this link provide.
http://help.forumotion.com/t7021-cname-redirect-an-extern-domain-name-that-you-own-to-your-board

But it does not work at all. Any help?

Cheers,
James
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Solved Re: Custom Domain Error for CNAME Redirect

Post by Sir. Mayo on February 24th 2017, 11:01 pm

Hello,

Did you add it in the ACP


What hosting company are you using?


These records can take a while to update. When i use my domain for my personal website ( linked to an ip ) i had to wait at least 6 hours!

How long have you waited?


Best,
Sir. Mayo
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Solved Re: Custom Domain Error for CNAME Redirect

Post by Jadster on February 24th 2017, 11:04 pm

@Sir. Mayo wrote:Hello,

Did you add it in the ACP


What hosting company are you using?


These records can take a while to update. When i use my domain for my personal website ( linked to an ip ) i had to wait at least 6 hours!

How long have you waited?


Best,
Sir. Mayo
I have tried to add it in the ACP but it didn't go through and just gave me an error. I am currently having my domain hosted by GoDaddy as well.
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Solved Re: Custom Domain Error for CNAME Redirect

Post by Sir. Mayo on February 24th 2017, 11:50 pm

What do you get when you go to the url ?

try removing the CNAME record for godaddy
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Solved Re: Custom Domain Error for CNAME Redirect

Post by APE on February 25th 2017, 1:51 am

If you are getting an Error on your ACP when you try and add your domain name to it then you have not set it up right in your Godaddy account you will need to call them and talk to them about it as we do not really give support for Godaddy.

We only give support on our own domain names done by the ACP



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Solved Re: Custom Domain Error for CNAME Redirect

Post by Jadster on February 25th 2017, 1:57 am

Hello @APE,
I actually got it to work. I had to reconfigure some of the settings in the DNS so it is working now! Thank you so much!

Cheers,
James
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Solved Re: Custom Domain Error for CNAME Redirect

Post by APE on February 25th 2017, 2:03 am

Your welcome Smile
Problem solved & topic archived.
Please read our forum rules: ESF General Rules



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