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Import of existing forum failed. No reply from the MIGRATION team

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Import of existing forum failed. No reply from the MIGRATION team

Post by merlinthegrey on March 29th 2017, 4:51 pm

Hi there.
Just registered few days ago and created a new forum, with the intention of importing my existing forum, as described here: http://help.forumotion.com/t133904-how-to-import-your-external-forum-on-forumotion .
Did everything as instructed, but at the end I got an error message stating that the sending failed (screenshot bellow). Tried few times, the same.
I sent an e-mail to migration (@) forumotion.com on March 25th, but no sign so far.

Can anyone assist, please?


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Re: Import of existing forum failed. No reply from the MIGRATION team

Post by SLGray on March 29th 2017, 7:37 pm

Were all the files using extensions that were listed?


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Re: Import of existing forum failed. No reply from the MIGRATION team

Post by merlinthegrey on March 29th 2017, 7:54 pm

Thank you for your prompt reply.
Absolutely. As one can see in the screenshot, the database dump is in a file named backup.gz, and .gz is enlisted on the "Authorized file extension" list.
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Re: Import of existing forum failed. No reply from the MIGRATION team

Post by SLGray on March 29th 2017, 7:57 pm

Send another email.


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Re: Import of existing forum failed. No reply from the MIGRATION team

Post by merlinthegrey on March 30th 2017, 7:49 pm

SLGray wrote:Send another email.
Sent to migration@forumotion.com, with the err message and the DB file.
Thank you.
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