Notification new post

One of my members does not receive emails on the topics he has a membership. He already already tried turning of the notifications/his membership and back on, but that didn’t work. What can he do in order to receive emails on the topics he wishes to?

Has he checked here: 
Profile > Preferences
Profile > Notifications?

Yes and that's on

Is this member having this issue on a certain device and browser?

he used the same browser and laptop as before, nothing has changed.

Did he check if it is not in the spam folder?

There is nothing in his junkmail, he does not receive the e-mails at all.

Does he use hotmail (outlook) or gmail? Or does he use another email provider?

He has another provider and tried 2 different email adresses but both don't work

Please give us the host Email the member is using IE Hotmail.com Yahoo.com Outlook.com and so on
Please don't post all the Email address just the host it's self..

Regards

APE.

The problem has been solved. I logged in into his account, there was a setting in the preference menu that was not set right. Thank you for your help.

Thanks for letting us know.

Problem solved & topic archived. Please read our forum rules:  ESF General Rules