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Solved Notification new post

Post by christien on March 8th 2018, 7:58 pm

One of my members does not receive emails on the topics he has a membership. He already already tried turning of the notifications/his membership and back on, but that didn’t work. What can he do in order to receive emails on the topics he wishes to?



Last edited by christien on March 18th 2018, 9:25 am; edited 1 time in total

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Solved Re: Notification new post

Post by SLGray on March 8th 2018, 10:40 pm

Has he checked here: 
Profile > Preferences
Profile > Notifications?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Notification new post

Post by christien on March 9th 2018, 8:48 am

Yes and that's on

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Solved Re: Notification new post

Post by SLGray on March 9th 2018, 9:45 am

Is this member having this issue on a certain device and browser?


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Solved Re: Notification new post

Post by christien on March 12th 2018, 7:18 pm

he used the same browser and laptop as before, nothing has changed.

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Solved Re: Notification new post

Post by YoshiGM on March 12th 2018, 7:34 pm

Did he check if it is not in the spam folder?
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Solved Re: Notification new post

Post by christien on March 13th 2018, 5:25 pm

There is nothing in his junkmail, he does not receive the e-mails at all.

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Solved Re: Notification new post

Post by mpelmmc on March 13th 2018, 7:26 pm

Does he use hotmail (outlook) or gmail? Or does he use another email provider?
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Solved Re: Notification new post

Post by christien on March 16th 2018, 12:37 pm

He has another provider and tried 2 different email adresses but both don't work

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Solved Re: Notification new post

Post by APE on March 16th 2018, 9:32 pm

Please give us the host Email the member is using IE Hotmail.com Yahoo.com Outlook.com and so on
Please don't post all the Email address just the host it's self..

Regards

APE.



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Solved Re: Notification new post

Post by christien on March 18th 2018, 9:25 am

The problem has been solved. I logged in into his account, there was a setting in the preference menu that was not set right. Thank you for your help.

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Solved Re: Notification new post

Post by SLGray on March 19th 2018, 1:38 am

Thanks for letting us know.
Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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Never post your email in public.

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