Domain name

by Santosan Mon 28 Oct 2019, 16:47

Hi.
After domain name had expired for ten days i renewed the subscription at October the 24th. Until today domain name hasn't changed back to mygarminsatnav.net.

Thanks

by **Ape** Mon 28 Oct 2019, 17:33

Hello & thank you for getting in touch with us today.
Do you have one of our Packages installed on your forum ?

Please Note that if your address has ran out and you have just asked for it to be renewed it can take up to 2 to 5 working days to be re installed on your forum

by Santosan Mon 28 Oct 2019, 18:24

I have the advanced package installed. I guess have to wait for a few more days.

Thank you for the fast response.

by **SLGray** Mon 28 Oct 2019, 19:10

You said it expired, Did you renew the domain name?

by Santosan Mon 28 Oct 2019, 20:53

Yes i did, renewed the subscription at October the 24th

by **SLGray** Mon 28 Oct 2019, 21:14

So you renewed the domain name and purchased an advanced or a premium package?

by **Ape** Mon 28 Oct 2019, 22:05

Please can you take a look at the following settings for me.

ACP >> General Tab >> Forum >> Forum address >> Personalized domain name Tab >> Force the URL redirection :

Is it set to yes or no ?

If it's set to NO please change it to yes then save.

by Santosan Tue 29 Oct 2019, 05:12

This is what i get.

If it helps two more screenshots

by **The Godfather** Tue 29 Oct 2019, 09:09

hello @Santosan

a problem did occur during the implementation of your domain name, which caused the problem. a patch has already been sent online and your forum is already responding to your custom domain currently

we apologize for the inconvenience caused :rose: