The answer given is incorrect.

by azwiz April 14th 2023, 11:35 am

The answer given is incorrect.

Is what appears at the top of the page when I try to send an email to member . It does not send .

Why is this ? I need to fix it .

The answer given to what ?

by jucarese April 14th 2023, 12:27 pm

You have activated some antispam in the forum for that check it, the only thing that you have it hidden or you can't see it but you have it.

by azwiz April 14th 2023, 12:36 pm

Okay . It says " To be effective, you must change the question and its answer every month."

Since when ?

I changed the question and the answer and it is still the same .

by azwiz April 14th 2023, 12:43 pm

What is

Custom "anti-spam" question : ?

How do I get rid of it . Or how do I make it answer correctly ?

by **Razor12345** April 14th 2023, 4:53 pm

azwiz wrote:What is

Custom "anti-spam" question : ?

How do I get rid of it . Or how do I make it answer correctly ?

Good evening!

You can read more about it in this topic

by azwiz April 14th 2023, 6:07 pm

Razor12345 wrote:
azwiz wrote:What is

Custom "anti-spam" question : ?

How do I get rid of it . Or how do I make it answer correctly ?

Good evening!

You can read more about it in this topic

Same as last night . I customized the Q & A . That didn't work . Then I restored it back to the original Q & A . Still cannot send email .

" The answer given is incorrect.".

by **Razor12345** April 14th 2023, 7:26 pm

I tried this form today on my forums - everything works correctly.

Try not to copy and paste the answer to the question, but to type it in by hand, if you haven't done so.

Try to delete the forum cookies and clear the browser cache

Also, tell us, does the problem only occur with this user? Is his e-mail address correct? You can check it in the user control panel (AP - Users & Groups - Users management - Username / e-mail (enter user name))

by **Ape** April 14th 2023, 8:07 pm

If you are having problems my advice is to change the setting @Razor12345 has gave then log out of your account clear your browser then try again.

Regards.

Ape

by azwiz April 14th 2023, 10:34 pm

Ape wrote:If you are having problems my advice is to change the setting @Razor12345 has gave then log out of your account clear your browser then try again.

Regards.

Ape

Okay . Now I've tried that . Logged out . Cleared my browser . Restarted/rebooted . Tried a couple different emails . Still " The answer given is incorrect ".

by azwiz April 15th 2023, 2:52 am

PM messages work fine . It's just the emails won't send .

New private message has arrived on Valley of the Sun Casual Club

by **SLGray** April 15th 2023, 3:21 am

Could you post a screenshot of the question and answer?

by azwiz April 15th 2023, 3:26 am

SLGray wrote:Could you post a screenshot of the question and answer?

It is the same whether marked email or pm .

by jucarese April 15th 2023, 12:37 pm

The box does not appear when sending the email:

by tikky April 15th 2023, 1:49 pm

Hello @azwiz,

You have a edit in profile_send_email (template in Profile) most likely. Try to find

Code:: switch_custom_question

if it doesn't exist find

Code::

and below add

Code::  <dl> <dt><label for="custom_question">{L_CUSTOM_QUESTION}<span class="obligatory">*</span> :</label></dt> <dd><input type="text" name="custom_question" id="custom_question" class="inputbox"/></dd> </dl>

by azwiz April 15th 2023, 5:08 pm

This is that template .
profile_send_email

<p class="right rightside">{LAST_VISIT_DATE}</p>
<p>{CURRENT_TIME}</p>

<form action="{S_POST_ACTION}" method="post" name="post" onsubmit="return checkForm(this)">
{ERROR_BOX}
<h1 class="page-title">{L_SEND_EMAIL_MSG}</h1>
<div class="panel">
<div class="inner"><span class="corners-top"><span></span></span>
<fieldset class="fields2">
<dl>
<dt><label>{L_RECIPIENT}</label></dt>
<dd><input type="text" name="friendname" value="Guest" class="inputbox narrow" /></dd>
</dl>

<dl>
<dt><label>{L_TELL_FRIEND_RECIEVER_EMAIL}</label></dt>
<dd><input type="text" name="friendemail" value="" class="inputbox narrow" /></dd>
</dl>

<dl>
<dt><label>{L_SUBJECT}</label></dt>
<dd><input class="inputbox narrow" type="text" name="subject" value="{SUBJECT}" maxlength="100" /></dd>
</dl>
<dl>
<dt>
<label>{L_MESSAGE_BODY}</label><br />
<span class="italic">{L_MESSAGE_BODY_DESC}</span>
</dt>
<dd>
<textarea class="inputbox" name="message" rows="25" cols="40" tabindex="3">{MESSAGE}</textarea>

<input type="text" class="inputbox" value="{MAIL_LINK}" disabled="disabled" />

</dd>
</dl>
<dl>
<dt> </dt>
<dd><label><input type="checkbox" name="cc_email" value="1" checked="checked" />{L_CC_EMAIL}</label></dd>
</dl>
</fieldset>
<span class="corners-bottom"><span></span></span></div>
</div>

<div class="panel">
<div class="inner"><span class="corners-top"><span></span></span>
<fieldset class="submit-buttons">
{S_HIDDEN_FIELDS}
<input class="button1" type="submit" name="submit" value="{L_SEND_EMAIL}" />
</fieldset>
<span class="corners-bottom"><span></span></span></div>
</div>
</form>

by tikky April 15th 2023, 5:31 pm

here:

Code:: <p class="right rightside">{LAST_VISIT_DATE}</p> <p>{CURRENT_TIME}</p> <form action="{S_POST_ACTION}" method="post" name="post" onsubmit="return checkForm(this)"> {ERROR_BOX} <h1 class="page-title">{L_SEND_EMAIL_MSG}</h1> <div class="panel"> <div class="inner"><span class="corners-top"><span></span></span> <fieldset class="fields2"> <dl> <dt><label>{L_RECIPIENT}</label></dt> <dd><input type="text" name="friendname" value="{USERNAME}" class="inputbox narrow" /></dd> </dl>  <dl> <dt><label>{L_TELL_FRIEND_RECIEVER_EMAIL}</label></dt> <dd><input type="text" name="friendemail" value="" class="inputbox narrow" /></dd> </dl>  <dl> <dt><label>{L_SUBJECT}</label></dt> <dd><input class="inputbox narrow" type="text" name="subject" value="{SUBJECT}" maxlength="100" /></dd> </dl> <dl> <dt> <label>{L_MESSAGE_BODY}</label><br /> <span class="italic">{L_MESSAGE_BODY_DESC}</span> </dt> <dd> <textarea class="inputbox" name="message" rows="25" cols="40" tabindex="3">{MESSAGE}</textarea>  <input type="text" class="inputbox" value="{MAIL_LINK}" disabled="disabled" />  </dd> </dl> <dl> <dt> </dt> <dd><label><input type="checkbox" name="cc_email" value="1" checked="checked" />{L_CC_EMAIL}</label></dd> </dl>  <dl> <dt><label for="custom_question">{L_CUSTOM_QUESTION}<span class="obligatory">*</span> :</label></dt> <dd><input type="text" name="custom_question" id="custom_question" class="inputbox"/></dd> </dl>  </fieldset> <span class="corners-bottom"><span></span></span></div> </div> <div class="panel"> <div class="inner"><span class="corners-top"><span></span></span> <fieldset class="submit-buttons"> {S_HIDDEN_FIELDS} <input class="button1" type="submit" name="submit" value="{L_SEND_EMAIL}" /> </fieldset> <span class="corners-bottom"><span></span></span></div> </div> </form>

by azwiz April 15th 2023, 6:04 pm

Thanks . But that didn't work .

by **Razor12345** April 15th 2023, 6:25 pm

@tikky is right, you have some kind of incorrect template change in which the line of code responsible for the special question has been removed.

Here is your forum code:

You have 4 dl tags, the last one is responsible for the phrase 'Send a copy of this e-mail to yourself'

Here is a screenshot of the e-mail sending page with the standard template profile_send_email

There are 5 dl tags, the last one is responsible for displaying the answer field for the special question.

I suggest you delete the template completely so that it becomes the default template.

by **SLGray** April 15th 2023, 9:26 pm

azwiz wrote:Thanks . But that didn't work .

Did you save the changes and publish the template?

by azwiz April 16th 2023, 3:04 am

Template has been saved.

There is no option for publishing .

by azwiz April 16th 2023, 3:08 am

Razor12345 wrote: @tikky is right, you have some kind of incorrect template change in which the line of code responsible for the special question has been removed.

Here is your forum code:

You have 4 dl tags, the last one is responsible for the phrase 'Send a copy of this e-mail to yourself'

Here is a screenshot of the e-mail sending page with the standard template profile_send_email

There are 5 dl tags, the last one is responsible for displaying the answer field for the special question.

I suggest you delete the template completely so that it becomes the default template.

I deleted the template . Then copied and pasted the one that was posted sbove .

Now you think I should go with rhe default template . Okay I'll try that .

Thank you .

Okay . I tried the defaul template .

Then I went to test it .

I got this .

You cannot send another e-mail at this time ! Try again later.

I haven't been able to send one at all much less today . That was an attempt to send my self an email .

Then I tried this .

by tikky April 16th 2023, 3:33 am

@azwiz: For some reason the template was not updated. Try to replace with this template

Code:: <p class="right rightside">{LAST_VISIT_DATE}</p> <p>{CURRENT_TIME}</p> <form action="{S_POST_ACTION}" method="post" name="post" onsubmit="return checkForm(this)"> {ERROR_BOX} <h1 class="page-title">{L_SEND_EMAIL_MSG}</h1> <div class="panel"> <div class="inner"><span class="corners-top"><span></span></span> <fieldset class="fields2">  <dl> <dt><label>{L_RECIPIENT}</label></dt> <dd><input type="text" name="friendname" value="{USERNAME}" class="inputbox narrow" /></dd> </dl>   <dl> <dt><label>{switch_ad_email.L_YOUR_EMAIL}</label></dt> <dd><input type="text" name="email" value="{switch_ad_email.V_YOUR_EMAIL}" {switch_ad_email.DISABLE_YOUR_EMAIL} class="inputbox narrow" /></dd> </dl> <dl> <dt><label>{switch_ad_email.L_YOUR_NAME}</label></dt> <dd><input type="text" name="username" value="{switch_ad_email.V_YOUR_NAME}" {switch_ad_email.DISABLE_YOUR_NAME} class="inputbox narrow" /></dd> </dl>   <dl> <dt><label>{L_TELL_FRIEND_RECIEVER_EMAIL}</label></dt> <dd><input type="text" name="friendemail" value="" class="inputbox narrow" /></dd> </dl>  <dl> <dt><label>{L_SUBJECT}</label></dt> <dd><input class="inputbox narrow" type="text" name="subject" value="{SUBJECT}" {SUBJECT_READ_ONLY} maxlength="100" /></dd> </dl> <dl> <dt> <label>{L_MESSAGE_BODY}</label><br /> <span class="italic">{L_MESSAGE_BODY_DESC}</span> </dt> <dd> <textarea class="inputbox" name="message" rows="25" cols="40" tabindex="3">{MESSAGE}</textarea>  <input type="text" class="inputbox" value="{MAIL_LINK}" disabled="disabled" />  </dd> </dl>  <dl> <dt> </dt> <dd><label><input type="checkbox" name="cc_email" value="1" checked="checked" />{L_CC_EMAIL}</label></dd> </dl>   <dl> <dt><label for="custom_question">{L_CUSTOM_QUESTION}<span class="obligatory">*</span> :</label></dt> <dd><input type="text" name="custom_question" id="custom_question" class="inputbox"/></dd> </dl>  </fieldset> <span class="corners-bottom"><span></span></span></div> </div> <div class="panel"> <div class="inner"><span class="corners-top"><span></span></span> <fieldset class="submit-buttons"> {S_HIDDEN_FIELDS} <input class="button1" type="submit" name="submit" value="{L_SEND_EMAIL}" /> </fieldset> <span class="corners-bottom"><span></span></span></div> </div> </form>

by **SLGray** April 16th 2023, 5:59 am

There should be an icon to click for publishing the modified template after clicking the save button.

A reminder: When posting codes, please use the code tags.

by azwiz April 16th 2023, 10:36 am

SLGray wrote:There should be an icon to click for publishing the modified template after clicking the save button.

A reminder: When posting codes, please use the code tags.

No publishing icon in my version . I already said that .

I wouldn't have a clue how to write code tags . Sorry .

BTW . It has been 6 years since I sent an email . The email function worked fine back then . In the interim I have not even looked at the templates or had any reason to .

A couple days ago I tried to send an email to a user . I got this " The answer given is incorrect ".

Since then , that hasn't changed . But Now when I try to send one to myself . I get this screen .

That is new . I haven't sent 1 email yet .

I get this screen if I try to send an email to anyone else besides myself .

Thank you .

by azwiz April 16th 2023, 11:00 am

azwiz wrote:
SLGray wrote:There should be an icon to click for publishing the modified template after clicking the save button.

A reminder: When posting codes, please use the code tags.

No publishing icon in my version . I already said that .

I wouldn't have a clue how to write code tags . Sorry .

BTW . It has been 6 years since I sent an email . The email function worked fine back then . In the interim I have not even looked at the templates or had any reason to .

A couple days ago I tried to send an email to a user . I got this " The answer given is incorrect ".

Since then , that hasn't changed . But Now when I try to send one to myself . I get this screen ( below ). That started after I entered the code provided above . And continues even after I "Force the default templates".

That is new . I haven't sent 1 email yet .

I get this screen if I try to send an email to anyone else besides myself .

Thank you .