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Member unable to log in

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Member unable to log in

Post by Erosaf on July 29th 2011, 5:03 am

Hi there,

I am the admin on http://nuban-aworldofchaos.forumotion.com/

One of my members eragonshadesslayer cannot log in.

We have tried changing the password on the ADMIN panel, but this has not worked. Now it seems he has exceeded the amount of log on attempts...

How do i resolve this, he does not wish to make a new account.

Erosaf
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Re: Member unable to log in

Post by nikko on July 29th 2011, 5:26 am

Make sure that cap lock is off, and all spaces are in the correct place. Try creating a very simple password or username, then change it once logged in. Also, make sure they are not banned some how!

nikko
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Re: Member unable to log in

Post by Erosaf on July 29th 2011, 5:31 am

I did all of that... there was nothing there to block him at all

Erosaf
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Re: Member unable to log in

Post by Sanket on July 29th 2011, 6:46 am

Change the password & try it yourself. Check if you can login into that account.

Sanket
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Re: Member unable to log in

Post by Erosaf on July 29th 2011, 6:50 am

why is it that with a changed password I can log in and he cannot?

Erosaf
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Re: Member unable to log in

Post by Sanket on July 29th 2011, 6:53 am

I am asking you to check. You will know then, that the user is doing something wrong on his end to enter the details.

Sanket
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Re: Member unable to log in

Post by Erosaf on July 29th 2011, 6:55 am

Okay. When next i see him online, I'll check to see if it worked with the new password... shall let you know if it worked.

Erosaf
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Re: Member unable to log in

Post by Sanket on July 29th 2011, 7:00 am

Why do you need to see him online??
I am asking you as the admin to login into his account.

Sanket
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Re: Member unable to log in

Post by Erosaf on July 29th 2011, 7:03 am

I did and I had no trouble what so ever...

Erosaf
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Re: Member unable to log in

Post by Sanket on July 29th 2011, 7:05 am

Oh okay !

Sanket
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