My password won't give me access to forum.

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My password won't give me access to forum.

Post by Katelea on September 24th 2012, 2:05 am




Hi,
I can gain access to my forum but am unable to use founder tools.The forum would appear to have been hacked,the skin has changed and posts removed,please help as soon as possible.
I've tried to restore the forum to it's former state via utilities,though it repeatedly states that it's been restored........not so!
Kind regards,
Kate

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Re: My password won't give me access to forum.

Post by SLGray on September 24th 2012, 2:19 am

What exactly happened right before this occurred? Did you add something to the forum or edit something?


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Re: My password won't give me access to forum.

Post by Katelea on September 24th 2012, 2:31 am


Hi,
Thankyou for your rapid response.
No, I actually believe it is someone who was a former administrator,who unfortunately had access to the tools.Following a dispute,she seems to have now commenced to vandalize the forum.
How can I stop this please?

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Re: My password won't give me access to forum.

Post by SLGray on September 24th 2012, 2:34 am

If you have removed her from the administrator group, she should not have access to the administration panel. Please post your forum's address.


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Re: My password won't give me access to forum.

Post by Katelea on September 24th 2012, 2:43 am



Unfortunately,I didn't remove her.

whatsnew.forumotion.co.uk

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Re: My password won't give me access to forum.

Post by Katelea on September 24th 2012, 12:34 pm



Hi,
you didn't get back to me regarding my concern,I am still unable to access the admin panel and required tools and I need help to address the layout into skin,which has been totally altered and many posts have unfortunately been removed.

Do I need a new admin pass to prevent this activity continuing?

I did receive a message stating that the forum had been deleted (not by me,the founder) but that has now been restored thankyou.

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Re: My password won't give me access to forum.

Post by Shadow on September 24th 2012, 12:41 pm

Hello,

Please provide your forum's URL and your creation email address by PM and I'll send you a new password for your tools and your founder account.
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