Member can't access the full forum
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Member can't access the full forum
Hi, I've got a member who can't get into the forum. She logs in and this is what she sees-
It doesn't show any of the threads or anything. She's cleared her cache and cookies, restarted her computer, and tried 3 different browsers, and it's still doing the same thing. She can gain full access through her phone, but not on her desktop. Thank you so much in advance.
It doesn't show any of the threads or anything. She's cleared her cache and cookies, restarted her computer, and tried 3 different browsers, and it's still doing the same thing. She can gain full access through her phone, but not on her desktop. Thank you so much in advance.
Last edited by Hookah on October 30th 2012, 5:05 pm; edited 1 time in total
Hookah- New Member
- Posts : 16
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Language : English
Re: Member can't access the full forum
Hello,
Did you check if that member is banned?
Did you check if that member is banned?
Jophy- ForumGuru
- Posts : 17924
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Location : Somewhere
Re: Member can't access the full forum
Yes I checked and she's not banned. She is able to log in on her mobile but not on her computer.
Hookah- New Member
- Posts : 16
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Language : English
Re: Member can't access the full forum
Is it that only member? Are others experiencing this too?
Also, is it only when accessing forums and she's not able to see forums or also when viewing the index?
Also, is it only when accessing forums and she's not able to see forums or also when viewing the index?
Jophy- ForumGuru
- Posts : 17924
Reputation : 836
Language : English
Location : Somewhere
Re: Member can't access the full forum
Yes she is the only member experiencing this issue. She can see the banner and the side bar of the forum and that is all. There are no pages for her to view, it is just blank.
Hookah- New Member
- Posts : 16
Reputation : 2
Language : English
Re: Member can't access the full forum
I'll forward the problem to our pro administrator.
Please post your forum's link as well. Thanks.
Please post your forum's link as well. Thanks.
Jophy- ForumGuru
- Posts : 17924
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Language : English
Location : Somewhere
Re: Member can't access the full forum
Okay thank you very much. The link to my forum is http://www.pimpinpspers.com/
Hookah- New Member
- Posts : 16
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Language : English
Re: Member can't access the full forum
May I ask if the member accessed the forum via phone or desktop based on the image you provided?
Jophy- ForumGuru
- Posts : 17924
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Location : Somewhere
Re: Member can't access the full forum
That was through her desktop.
Hookah- New Member
- Posts : 16
Reputation : 2
Language : English
Re: Member can't access the full forum
Hello,
What's her browser ?
Does she tried clearing her cache and cookies ?
What's her browser ?
Does she tried clearing her cache and cookies ?
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: Member can't access the full forum
Yes she cleared her cache and cookies, tried Firefox, Safari, Google Chrome, and IE. They are all doing the same thing. She also tried restarting her computer and contacting her isp provider.
Hookah- New Member
- Posts : 16
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Language : English
Re: Member can't access the full forum
Please provide the link to your forum and her username on it by PM
Shadow- Manager
- Posts : 16217
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Language : French, English
Re: Member can't access the full forum
Hi,
Is it solved?
Is it solved?
Jophy- ForumGuru
- Posts : 17924
Reputation : 836
Language : English
Location : Somewhere
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
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