People cannot create accounts on my forum

[Campo32]

Hello there,


I have a forum flipchat.forumotion.com, but recently, when directing people to register accounts there in-game (it is for a Runescape friend chat based around flipping to make money), almost everyone is informing me that they are unable to create an account. I have no idea why this is happening, and one of my forum staff tested this out and found he could create one. I am not sure why this is happening and would appreciate any help you can offer. As I am sure you can imagine, it is quite troublesome, even more so due to the forum being a vital part of our running. 

Thank you in advance,

Campo - Head Moderator of FlipChat's forum domain

[SLGray]

It would help us if we know what exactly is not working.  Do the people get a message and if yes what is the message?

[Campo32]

They are saying it is stating "Forbidden new member" when they try to create the account. It is the creation of accounts itself that seems to be the problem.

[Ange Tuteur]

Hello ,

Please see this :
https://help.forumotion.com/t35100-how-to-unlock-your-forum

[Campo32]

I have followed the link and cross-referenced with the settings, yet they are all as they should be with construction and holiday modes off, and registration allowed.

[Derri]

Hi,

I can register just fine, so perhaps what was ever causing this issue has gone.

[Campo32]

The problem seems to be present for some people, and not so for others then. I am currently talking to a member in-game who is telling me it is saying how myself or another administrator is not allowing new members to register when, in-fact,all settings are as they ought to be from the link that Seth kindly supplied for me to cross-reference against. If it is of any use, this member in particular is using Google Chrome.

[Derri]

So am I, so I don't see how it could be a browser issue.

Have you tried advising him to try another browser?

Have you had any other reports other than just this one member?

[Campo32]

The problem seems to be sorted now. Unsure how or why, but it has vanished. Many thanks to those that provided advice on this thread!

Solved