Forum staff member cannot join my website

by Ramdaman August 16th 2014, 8:47 pm

My friend was always able to join my forums. He's even forum staff, but now he said he cannot open the website at all. Everyone else however, can. But, it's only this single forumotion website, other forumotion websites he can open.

Forums: http://www.agg-community.com/

I did nothing to make new members unavailable to join either.

by AngelaHolmes August 16th 2014, 8:59 pm

Ramdaman wrote:My friend was always able to join my forums. He's even forum staff, but now he said he cannot open the website at all. Everyone else however, can. But, it's only this single forumotion website, other forumotion websites he can open.

Forums: http://www.agg-community.com/

I did nothing to make new members unavailable to join either.

Hello,

Does it show any error messages white/black screen?

by Ramdaman August 16th 2014, 9:00 pm

It shows a blank screen with "Safari could not open the page because the server stopped responding." He tried it on other browsers too but it didn't work.

by AngelaHolmes August 16th 2014, 9:05 pm

Ramdaman wrote:It shows a blank screen with "Safari could not open the page because the server stopped responding." He tried it on other browsers too but it didn't work.

Hello,

Has he tried reconnecting his internet? Or turning wifi on and on?

has · by Msdeal1 August 16th 2014, 9:19 pm

has he tried using a different browser ?

by AngelaHolmes August 16th 2014, 9:22 pm

Msdeal1 wrote:has he tried using a different browser ?

Yes he has re-read this:

It shows a blank screen with "Safari could not open the page because the server stopped responding." He tried it on other browsers too but it didn't work.

by Zaritok August 17th 2014, 3:55 am

Has he tried using a proxy site?

by Ramdaman August 17th 2014, 6:20 am

Thanks for the suggestions. He will try both tomorrow.

by Ramdaman August 18th 2014, 4:07 am

The proxy site worked, but any idea on how to make this work on a normal browser?

by Ramdaman August 20th 2014, 7:49 am

I still help. What can he try to fix this issue. It sucks using a proxy.

by Ange Tuteur August 20th 2014, 11:02 am

Hello,

Is this user's IP Address banned from your forum ?

Administration Panel > Users and groups > Ban control > Ban an IP address

by Ramdaman August 20th 2014, 2:35 pm

He is not banned sir.

by **SLGray** August 20th 2014, 6:34 pm

As this member tried using different devices?

by kevin-kyo August 20th 2014, 6:41 pm

there can be several solutions.

i have friends with same issue. hes an under age and reason he cant join mine website is because his dad has parental control on that blocks the website automaticly. this could be an source if your friend is under age or is not using an administrator user on his pc.

a different reason is that he have bad connection so hes unable to view the forums.\

another one can be that his firewall/antivirus has "detected" something that might not be a virus but the program somehow detects it as virus and compleatly block it automaticly.

most likely this is not a fault by you. but theres something with his pc that make it so he cant view the website.

he might aswell try to use: chrome, mozilla, opera, firefox, explorer, dragon enginge.

if the problem is still there tell him to use steam, go into a game turn on the web browser in game through steam and see if he can enter via that one.

if its parental control, in most cases steam let him through.

also his router can also be restricted to some web pages too. dependson the settings and what the owner has set it to.

also tell him to check if he have whitelisted your website so its not blocked under the internet security.-

i hope one of theese things might be able to help u

greets -kevin

by Zaritok August 20th 2014, 7:21 pm

Maybe he needs to reconfigure his network?

by kevin-kyo August 20th 2014, 8:47 pm

Zaritok wrote:Maybe he needs to reconfigure his network?

i was also thinking it could be some issues with the NAT type that prevented him entering. but this should normally not be an issue. honestly i never heard about such issue on pc to websites before. only concoles xDD

by Ramdaman August 21st 2014, 4:30 am

Firewall isn't the issue, nor is parental control.

by **SLGray** August 21st 2014, 5:42 am

Does he get any kind of message?

by Ramdaman August 21st 2014, 6:20 am

Ramdaman wrote:It shows a blank screen with "Safari could not open the page because the server stopped responding." He tried it on other browsers too but it didn't work.

by **SLGray** August 21st 2014, 6:21 am

It does sound like an issue with his Internet connection when he tries to open the forum. Ask him to clear his browser's cache and history. Also delete the forum cookies.

by Ramdaman August 21st 2014, 1:40 pm

He can go onto any forumotion forums, just not this one.

by **SLGray** August 21st 2014, 6:47 pm

SLGray wrote:Ask him to clear his browser's cache and history. Also delete the forum cookies.

by Ramdaman August 22nd 2014, 12:37 am

He tried that. No luck.

by Ramdaman August 25th 2014, 3:11 am

Could this be sent to a pro-admin or a tech?

by **SLGray** August 25th 2014, 10:30 am

It has been reported.

by Ramdaman August 27th 2014, 4:23 pm

Thank you

by **Shadow** September 2nd 2014, 9:48 am

Hello

I made some tests on your forum and all seem to work properly. The problem is not coming from our service but from your member.

Try:
Safari by simply going to Settings → scroll down to Safari → in Safari settings, I selected both Clear History and Clear Cookies and Data.

Maybe some member uses an IPad. You can read some comments on the net about this specific message: http://ipad.bigresource.com/safari-could-not-open-the-page-because-the-server-stopped-responding-1lG175HCz.html#yPIw29egM

Hope it helps Smile