Cannot access admin panel or log out

by yorkiegirl Tue 28 Oct 2014 - 20:21

Sorry if this in the wrong place
But none of my admin can access the admin panel or log out? The only way I have managed to do it is by clicking on the administrator group button in the legend?
When scrolling to the bottom we have nothing at all?
The admin button has totally disappeared?
http://yorkie-rescue.friendhood.net/

by **SLGray** Tue 28 Oct 2014 - 21:05

Have you changed the theme recently?

by yorkiegirl Tue 28 Oct 2014 - 21:07

No not done anything?
We changed the time as it was showing 14 hours behind yesterday, but now cannot access the admin panel via the bottom button?

by **SLGray** Tue 28 Oct 2014 - 21:13

Could you send me a test account which is in the correct group by private message?

by yorkiegirl Tue 28 Oct 2014 - 21:31

What do you mean please?

by Ange Tuteur Tue 28 Oct 2014 - 21:34

Hello yorkiegirl,

The seems to be a glitch with the footer at the moment. Try either refreshing the page until you see the AP link, or access it by the path /admin :
http://yorkie-rescue.friendhood.net/admin

by **SLGray** Tue 28 Oct 2014 - 21:37

Nevermind about what I posted. Me and Ange believe there is a glitch/bug.

by yorkiegirl Tue 28 Oct 2014 - 21:43

Do you mean a bug on my forum or with the host?
I cannot even log out?
Have turned my computer off & rebooted but still nothing?
Thank you

by **SLGray** Tue 28 Oct 2014 - 21:49

On all forums.

by yorkiegirl Tue 28 Oct 2014 - 21:54

Phew
Thank you

by Ange Tuteur Tue 28 Oct 2014 - 22:28

If you can't logout, try accessing this link :
http://yorkie-rescue.friendhood.net/login?logout=1

It will take you to a prompt asking if you want to log out.

by **Ape** Tue 28 Oct 2014 - 22:40

This problem has been reported on the French forum Wink

well the ACP part is there

I think its a bug that is going on all over

by yorkiegirl Wed 29 Oct 2014 - 21:14

Thank you
It was ok for about an hour but now gone a big doo lally again
Time 14 hours behind, not seeing new posts, unable to log out or access admin unless I go through the link above
Lots of doddery members shaking their computers bless them

by **Ape** Wed 29 Oct 2014 - 22:17

Thank you for your report i have sent my report to our team and have marked this for the Pro admin.

we are sorry for any problems this is giving right now and we hope to get this fixed soon.

APE

Related thread found here:
https://help.forumotion.com/t136404-can-not-log-out

by **Ape** Thu 30 Oct 2014 - 11:09

Hello yorkiegirl,

Please provide the following:
URL of your forum:
Username:
Are you the Founder or Admin?:
Your forum Version:

Much thanks

APE