Forum Recovery.

[JamesJolt]

Ok so yes i saw a topic for this already but at the same time the information on that topic did not work for me. You see last night my Fourm had been hacked and almost everything was deleted. So i need help trying to figure out how to restore my form back at least 2 days, and every solved topic i saw on here about it shows the same link. and that link tells me that the directed page the link would take me too is no longer Valid. Does anyone know how i can restore it? Because it keeps saying my password is incorrect an i need to recover that password so i may restore and fix my forums problems

[Ramdaman]

You can use the Founder's Tool to restore your forum to a saved backup.

[JamesJolt]

You can use the Founder's Tool to restore your forum to a saved backup.

I Used that and it says my password to the email is incorrect.

[Ramdaman]

And you're sure that it's the password you used when you created the forum? If you changed it on your forum, I'm sure it doesn't change as the founder's password.

[JamesJolt]

And you're sure that it's the password you used when you created the forum? If you changed it on your forum, I'm sure it doesn't change as the founder's password.

I recently passed ownership down to a friend of mine, but the forum was hacked by a newer administrator, and when he tried to reset it it required the Creator info. due to me being creator he asked for my help, but it is not verifying my account info anymore.

[Ramdaman]

I've reported the issue of a similar kind to our pro-admin, when I get word from her I will get back to you, unless another staff member knows what the deal is here.

Sorry.

[Ape]

I think we have a problem with the tools as other members are saying the same thing it has been noted

[SLGray]

Do you mean that you gave the founder account information to someone else?

[Shadow]

Hello

If you gave the founder access to a friend, I am sorry to say that you are not yet the founder.
You should directly send a PM to your friend.

Thanks for your understanding

[JamesJolt]

He has signed in and changed the info to his liking on the forum itself, but on forumotion it is claiming the info is incorrect with his info he changed it too. so now we need to figure out what email it has switched to

[SLGray]

The founder needs to come here and ask for help.

[JamesJolt]

Technically i am the founder. hes just on the account for the forum

[SLGray]

Did he create the forum?

[JamesJolt]

No i am the creator of the forum

[JamesJolt]

I Created the forum. i just passed the owner account down to this person, but now he wants me to get power back, but first we need to restore it quite a bit back and it wont let the creation email sign into the utilities.

[SLGray]

Quick Question:  Was the email address in the forum utilities changed?  Also you do not need the email address to log into the utilities.  You can use the forum's link.

[JamesJolt]

As far as i know he has not opened the utilities until the hacker deleted a majority of the forum. thats why he asked for my help cuz i am the forum creator and says it should be linked to my info

[JamesJolt]

and i just tried the forum adress sign in with my info and he tried with his. it still says its incorrect. i attempted to sign into all of my other forums and they all worked except for this specific one.

[SLGray]

Is it saying that the email address is wrong or the password?

[JamesJolt]

http://prntscr.com/5aevwr 

Says both.

[Ape]

best way around this then is to have a password reset and see if that works.

[JamesJolt]

how do i reset the password then cuz i dont see a button to it on the utilities page

[SLGray]

Do you still have the email that you got when you created the forum?  If you do then it should give the password and email.

[Ape]

you would have to read here
https://help.forumotion.com/t127211-password-problems-lost-your-founder-s-password

[SLGray]

Send me the forum link and the creation email by private message.

[JamesJolt]

@SLGrey, Yes i still have the email, no it was not helpful.

@Ape, I Read through that and i dont see where i should go to click the Forgot my Password button.

@SLGrey i will send it to you

[SLGray]

Try logging into the forum utilities using this information:

Forum Link
The password for the founder account on the forum.

[JamesJolt]

I tried it, it gives the same error

[SLGray]

Did you use the password for the founder account on the forum?

[JamesJolt]

me and the current owner both tried our info