Email notifications Watched Topics

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Pro Admin Email notifications Watched Topics

Post by Rbjustme on February 25th 2016, 7:21 am

Hello,

We are not receiving email notifications of topics that are being watched. All was fine up until a couple of weeks ago, and now some members receive them intermittently and others do not receive any.

I have posted screen shot on the forum of how to set up the users profile to ensure that emails can be received, and checked all settings in the ACP.

I went to the extent of setting up another email account with my ISP, to ensure that the email address was not being blocked. I have proved that this works as I can send emails to the users from my site. I have been chasing this problem for about 2 weeks now and I have done all I can to try and resolve it.

All other notifications are working on the site as normal.

I would appreciate some advice from your team to help to try and sort this out.

Thank you in anticipation of you support.

Kindest Regards,

RB. Very Happy

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Pro Admin Re: Email notifications Watched Topics

Post by Van-Helsing on February 25th 2016, 10:31 am

Hello,
I am facing the same problem too, when I am pressing "Start watch this topic" its displaying a messsage now you are watching this topic but after few hours when I am returning back the topic marked as unwatched again. It is happening since 2-3 week now. For this reason we aren't receiving notifications due is marked as unwathed topic.

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Pro Admin Re: Email notifications Watched Topics

Post by Rbjustme on February 28th 2016, 1:16 am

Hi guys,

This notification problem is becoming a real problem, logins have dropped off along with forum activity. We've only just started here after switching to Forumotion and we are still laying down the foundations, we will be going backwards if this is not solved shortly.

RB. Smile

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Pro Admin Re: Email notifications Watched Topics

Post by Rbjustme on March 2nd 2016, 3:22 am

I any one else having this problem???? Poke scratch
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Pro Admin Re: Email notifications Watched Topics

Post by Legionheart on March 2nd 2016, 3:33 am

I have not experienced that type of issue before. However I'll come and see if I can help
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Pro Admin Re: Email notifications Watched Topics

Post by Rbjustme on March 2nd 2016, 9:09 am

Distruktion1408 wrote:I have not experienced that type of issue before. However I'll come and see if I can help

That would be great Distruktion1408, thank you. Hello
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Pro Admin Re: Email notifications Watched Topics

Post by Rbjustme on March 3rd 2016, 9:17 am

Has anyone on the support team have any idea about this problem?? I cannot communicate with my members via newsletters and they are not receiving emails from watched topics!! This has been going on for three weeks now and members are becoming disgruntled, and I don't blame them! We need some support here please, rather quickly.
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 3rd 2016, 12:14 pm

Can i ask what domain is your Email address?

Please do not Post full Email just the last part like
Hotmail.com
Yahoo.com
AOL.com
Gmail.com

Please post yours
so i can see if its a Email address problem as i know some time back we had a problem where Yahoo Blocked us.


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Pro Admin Re: Email notifications Watched Topics

Post by Van-Helsing on March 3rd 2016, 12:42 pm

Hello @Ape,
The problem with "Start watching this topic" bug is still remain furthermore the e-mail notifications delayed to much to send to our e-mail providers (I am using Yahoo and Gmail e-mail providers) and notfication e-mails coming to our mailboxes with big delays. The same think happening with newsletters and inactive accounts e-mail notifications Sad I think the problem/bug is on notifications system.
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 3rd 2016, 7:58 pm

The funny thing is i am not getting a problem at all i started to watch this thread and asked for it to send me Emails and i got them without any problem at all. im sure its been reported to the head office already.


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Pro Admin Re: Email notifications Watched Topics

Post by Norton on March 3rd 2016, 8:12 pm

@APE wrote:The funny thing is i am not getting a problem at all i started to watch this thread and asked for it to send me Emails and i got them without any problem at all. im sure its been reported to the head office already.

I've been watching topics on this excellent forum for weeks with no problems with notifications being displayed in the header or receiving email notifications. I received 10 notifications just yesterday 02.03.2016 and 4 today. Seems to be working fine for me.
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Pro Admin Re: Email notifications Watched Topics

Post by Rbjustme on March 4th 2016, 2:02 am

@APE wrote:Can i ask what domain is your Email address?

Please do not Post full Email just the last part like
Hotmail.com
Yahoo.com
AOL.com
Gmail.com

Please post yours
so i can see if its a Email address problem as i know some time back we had a problem where Yahoo Blocked us.

Thank you for your help Ape,

I can send an individual email from the site and the member will receive it, as I said in my initial post, it is only the notification emails that are the problem on my site.

Domain name:

dcsi.net.au
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 4th 2016, 12:25 pm

ok i will pass this on to our team to look at thank you for your time and patience.

  EDIT:

 Status:


    Your Problem Has Been Reported To The Team. On 11:54:44 / 03.04.2016
  Problem Is Pending For A Reply.....
   Thank you for your understanding.
APE


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Pro Admin Re: Email notifications Watched Topics

Post by Van-Helsing on March 4th 2016, 2:47 pm

Thank you very much @Ape
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 4th 2016, 4:58 pm

You are welcome Wink


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Pro Admin Re: Email notifications Watched Topics

Post by Rbjustme on March 5th 2016, 1:24 am

@APE wrote:ok i will pass this on to our team to look at thank you for your time and patience.

  EDIT:

 Status:


    Your Problem Has Been Reported To The Team. On 11:54:44 / 03.04.2016
  Problem Is Pending For A Reply.....
   Thank you for your understanding.
APE

Thank you Ape,

This is really appreciated mate.

RB. Very Happy
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Pro Admin Re: Email notifications Watched Topics

Post by Rbjustme on March 8th 2016, 3:59 am

Which email address are these notifications sent from?

The admin address that you designate, (not the founder address) or the @noreplyxxxx used to send news letters?

RB. Question
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 8th 2016, 1:24 pm

Yes the Email address we use to send mail is noreply@ ******


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Pro Admin Re: Email notifications Watched Topics

Post by Rukiafan on March 8th 2016, 8:21 pm

Yeah this issue is happening on most Forumotion hosted websites. I can email members just fine and they actually receive them, but watched topic email notifications are completely broken...:/
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 8th 2016, 8:25 pm

Yes the Problem has been reported to the Tech team but there is No news back from then yet.

Sorry for the Delay.


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Pro Admin Re: Email notifications Watched Topics

Post by Rbjustme on March 10th 2016, 7:26 am

@APE wrote:Yes the Problem has been reported to the Tech team but there is No news back from then yet.

Sorry for the Delay.

Thank you Ape Very Happy

The delay is no big deal mate, at least we know now that something is being done. banana
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Pro Admin Re: Email notifications Watched Topics

Post by Nemesis of Love on March 12th 2016, 7:10 am

I have this problem as well. It started a few days ago. I checked the settings and everything seems to be fine but I do not get the notifications. The weird thing is that I am in a few different forums and this only happens in one of them, which is actually the one I use the most.

I hope it can be fixed soon. Shrug


edit. i checked. it is the noreply email that the forum is using. but i get notifications from other forums that are also using their noreply email...
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 13th 2016, 1:23 pm

Hello @Nemesis of Love

Thank you for your report We are working on the problem and the team have been informed.

We are really sorry for the Delay.

We thank you for your understanding.


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Pro Admin Re: Email notifications Watched Topics

Post by Nemesis of Love on March 21st 2016, 2:16 pm

Are there any updates by any chance?
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 21st 2016, 2:55 pm

No sorry right now there is No update on this matter.

I will put in a new request and see if i get any feedback on this matter for you.

Really sorry for the Delay in this problem Sad


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Pro Admin Re: Email notifications Watched Topics

Post by Nemesis of Love on March 21st 2016, 11:16 pm

Thank you, I appreciate it!

No need to apologize.
I know it's not up to you and you've done everything you can. Hug
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 30th 2016, 3:58 pm

Unlocked again


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Pro Admin Re: Email notifications Watched Topics

Post by Van-Helsing on March 30th 2016, 5:20 pm

Hello,
The problem has been appeared again when I check start watch this topic after few hours appearing as unchecked and the system not sending e-mail notifications.
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Pro Admin Re: Email notifications Watched Topics

Post by APE on March 30th 2016, 5:31 pm

I had the same problem yesterday Sad i also got no greem new post icons or any notifications in the toolbar on the site but today most of them are ok all but the Emails i turned them off but i will test it again now to see if i still have the problem


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Pro Admin Re: Email notifications Watched Topics

Post by Nemesis of Love on March 30th 2016, 10:31 pm

Nothing has changed for me. The topics remain in my watched topics list but I recieve no email notification. Not even for new pms!
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