Purchased Credits Almost 36 Hours Ago; Still Not Available to Spend

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Solved Purchased Credits Almost 36 Hours Ago; Still Not Available to Spend

Post by MetaAdmina on May 5th 2016, 2:50 am

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Google Chrome
Screenshot of problem : https://servimg.com/view/19443323/3 AND https://servimg.com/view/19443323/4
Who the problem concerns : Yourself
When the problem appeared : 05/04/2016 10:07am CT
Forum link : http://liscomm.userboard.net

Description of problem

Just like the title says. I purchased credit yesterday morning and it's still not reflected on my forum credit summary. I'd like to remove Ads for my visitors, but can't until this is resolved. Thanks.
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MetaAdmina
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Solved Re: Purchased Credits Almost 36 Hours Ago; Still Not Available to Spend

Post by APE on May 5th 2016, 6:26 pm

Hello i have posted in this thread
https://help.forumotion.com/t146996-buying-credits

Please PM the staff member Brandon_g

Fill in the code i have posted in that thread and then he can deal with your problem faster.

If you do not send this in as asked then it can take longer to deal with your problem.

Please remember the weekend is coming up and our office is closed from Friday 5pm French time so if we do not get this data before tomorrow afternoon then it will not get looked at until monday.

so the faster you send this on the better it is for you and us.

Kind regards

APE



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APE
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Solved Re: Purchased Credits Almost 36 Hours Ago; Still Not Available to Spend

Post by APE on May 11th 2016, 4:58 pm

@MetaAdmina is this now solved for you ?

our tools say your credits are now on your forum "Please reply in the next 24hrs"



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APE
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