E mail notification not solved

My member, quinnsgrandma31, still is not getting e mail notifications on the forums/topics she is watching.
No one else is having this problem.

With the help I got earlier from here and all that' I've done we still have the problem.

Does anyone have further instructions or ideas on how to solve the issue at hand?

http://taggertavern.forumotion.com/forum

Thanks

Hello can i ask one thing.

What is the ending of the Email address this member is having problems with
EX: hotmail.co.uk / com
Yahoo.com
Outlooks.com
and so on No need to give all the Email address just the last part

embarqmail.com

She was getting notifications and then it just stopped. I've suggested using a different browser as well as being sure her cookies and Internet History has been cleared. We've done as we were instructed to before.

I'm at a loss. Everything that needs to be ticked off in her preferences and in the ACP are right.

Thanks

Does she share this email with others? If yes, could it be that someone is deleting the emails before she sees them?

I'll ask her but, I'm sure that's not the case. She doesn't strike me as someone who would have a shared e mail account. Of course I could be wrong.

sounds to me that her Email host is blocking the Emails we send out.
I have seen this happen with yahoo some time back.
What you can do is ask her to change the Email address of the account to something like Hotmail, outlook, or Gmail.

She tells me it's working again. Not sure if telling her to delete forum cookies did the trick our not. I've a feeling it was her e mail host as you are suggesting.

Thanks for your help.

Hey,

When your request is complete, please mark it as Solved.

I would say its the Email address as removing cookies will not do nothing the thing is the cookies have nothing to do with our system sending Emails to you as your browser is not sending the data we are..

If it was me i would still tell the member to change the Email address to something like gmail

But deleting the forum's cookies could affect the notification system.

SLGray wrote:But deleting the forum's cookies could affect the notification system.

only on the forum not the Emails SLGray the member is saying that there not getting the Emails for the posts there watching.

our Email system has nothing to do with cookies.

@APE that is correct. It will only affect things on the forum.