CNAME records are still active after domain was allowed to expire

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Solved CNAME records are still active after domain was allowed to expire

Post by RedEyeIT on August 23rd 2018, 12:07 am

I had the domain, kitopen.com, that after the packages were introduced redirected to kito.forumotion.com
Since there was no point in paying for the domain anymore, then I let it expire.

Now however when a user tries to recover an account, the link in the email is http://www.kitopen.com/profile.forum?mode=reactivate&u=xxxx&ak=xxxx but that domain doesn't exist anymore.


The cname record doesn't appear to be visible anymore:
CNAME records are still active after domain was allowed to expire Photo_10
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Solved Re: CNAME records are still active after domain was allowed to expire

Post by APE on August 23rd 2018, 12:33 am

yes that is right you need to turn off the redirect on your ACP and on your domain name host so it will go back to your old address.


CNAME records are still active after domain was allowed to expire Left1212CNAME records are still active after domain was allowed to expire Center11CNAME records are still active after domain was allowed to expire Right112
CNAME records are still active after domain was allowed to expire Ape_b110
CNAME records are still active after domain was allowed to expire Ape1010
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Solved Re: CNAME records are still active after domain was allowed to expire

Post by RedEyeIT on August 23rd 2018, 12:38 am

@APE wrote:yes that is right you need to turn off the redirect on your ACP and on your domain name host so it will go back to your old address.

Not seeing that option in my ACP
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Solved Re: CNAME records are still active after domain was allowed to expire

Post by APE on August 23rd 2018, 12:47 am

do you still have the tools in your domain host ?

if yes just remove the domain name from there. once the domain is gone from there it should be fixed.


CNAME records are still active after domain was allowed to expire Left1212CNAME records are still active after domain was allowed to expire Center11CNAME records are still active after domain was allowed to expire Right112
CNAME records are still active after domain was allowed to expire Ape_b110
CNAME records are still active after domain was allowed to expire Ape1010
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Solved Re: CNAME records are still active after domain was allowed to expire

Post by APE on August 23rd 2018, 12:48 am

  EDIT:
oh after reading your first post again I think I understood you wrong lol

sorry it's late here

I have sent a Email to my head office to ask them to remove this for you as it is not right.

right now the office is closed but they will get back to me soon on this.


Last edited by APE on August 23rd 2018, 12:56 am; edited 1 time in total


CNAME records are still active after domain was allowed to expire Left1212CNAME records are still active after domain was allowed to expire Center11CNAME records are still active after domain was allowed to expire Right112
CNAME records are still active after domain was allowed to expire Ape_b110
CNAME records are still active after domain was allowed to expire Ape1010
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Solved Re: CNAME records are still active after domain was allowed to expire

Post by RedEyeIT on August 23rd 2018, 12:53 am

Removed the cname record from dns provider. Not sure it will work, but let's see tomorrow
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Solved Re: CNAME records are still active after domain was allowed to expire

Post by APE on August 23rd 2018, 12:57 am

please read the last post i made an edit.


CNAME records are still active after domain was allowed to expire Left1212CNAME records are still active after domain was allowed to expire Center11CNAME records are still active after domain was allowed to expire Right112
CNAME records are still active after domain was allowed to expire Ape_b110
CNAME records are still active after domain was allowed to expire Ape1010
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Solved Re: CNAME records are still active after domain was allowed to expire

Post by APE on August 24th 2018, 8:29 pm

Hello we have run some tests and have made a change to your forum it should now be solved can you test and confirm everything is working as it should.

Thank you.

APE.


CNAME records are still active after domain was allowed to expire Left1212CNAME records are still active after domain was allowed to expire Center11CNAME records are still active after domain was allowed to expire Right112
CNAME records are still active after domain was allowed to expire Ape_b110
CNAME records are still active after domain was allowed to expire Ape1010
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Solved Re: CNAME records are still active after domain was allowed to expire

Post by The Godfather on August 31st 2018, 10:21 am

Hello @RedEyeIT

Your forum CNAME has been deleted.

all should be ok now

Thanks
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