External domain name via CNAME is not displayed anymore

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Solved External domain name via CNAME is not displayed anymore

Post by TonnyKamper on June 6th 2018, 12:44 am

Hello Forumotioners,

I just read in this topic a comment from @The Godfather concerning external domain names via CNAMES not allowed anymore on the free packages..

@The Godfather wrote:Hello,

Since the implementation of the packages, a custom domain such as a CNAME are reserved for forums that have acquired an Advanced or Premium package. Until today we tolerated some exceptions having kept domains out of packages. However, we can no longer maintain two-speed forums which requires adapting all our developments to the various existing exceptions...

Therefore, if a forum is in a free package, a redirection is made to its base URL. In other words, in a free package, even if the forum has somehow kept a custom domain name or a CNAME, it will still be the basic forum url that will respond.

If the admin wants to use the forum with a custom domain or a CNAME as main address, it must be in an Advanced or Premium active package.

Thank you for your understanding

I just checked our forum and indeed it now shows the base address instead of our external domain name which is still valid for another two an a half years.. Can you please advice me on which steps I need to take to get it back for display in the browsers address bar?

In the ACP > Misc > Summary & Management it states like this:

External domain name via CNAME is not displayed anymore Domein10

Which isn't right either, the external domein name was and is http://www.nederlandheelt.nl those 3 www are part of the name..

So please tell me, how can I connect it back to our forum?


Last edited by TonnyKamper on June 6th 2018, 3:51 pm; edited 1 time in total
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Solved Re: External domain name via CNAME is not displayed anymore

Post by Tonight on June 6th 2018, 12:58 am

You must buy Advanced or Premium package. It only works when package is active.
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Solved Re: External domain name via CNAME is not displayed anymore

Post by TonnyKamper on June 6th 2018, 1:14 am

@Tonight wrote:You must buy Advanced or Premium package. It only works when package is active.

Thank you @Tonight but will that automaticly reïnstates the external domain name? Or are other steps nessecary?
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Solved Re: External domain name via CNAME is not displayed anymore

Post by SLGray on June 6th 2018, 4:54 am

The packages only allow you to have a domain name.  You have to do the other things you did before the packages.

Purchase a domain name and set it up.  Since you have already purchased and set it up, it should work after you purchase the advanced or premium package. 



External domain name via CNAME is not displayed anymore Slgray10

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Solved Re: External domain name via CNAME is not displayed anymore

Post by TonnyKamper on June 6th 2018, 3:51 pm

@SLGray wrote:The packages only allow you to have a domain name.  You have to do the other things you did before the packages.

Purchase a domain name and set it up.  Since you have already purchased and set it up, it should work after you purchase the advanced or premium package. 


Okay, thank you very much for this information @SLGray this topic can be locked Smile
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Solved Re: External domain name via CNAME is not displayed anymore

Post by SLGray on June 6th 2018, 11:18 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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