My forum says "server not found"

by bhowe June 4th 2019, 4:52 am

www.Insidelakeside.com When I try to connect it says server not found.

by bhowe June 4th 2019, 4:56 am

bhowe wrote:www.Insidelakeside.com When I try to connect it says server not found.

This is the message I get:

My forum says "server not found" Forumo10

by **SLGray** June 4th 2019, 5:26 am

Is this your forum: https://lakechapalainfo.forumotion.net/ ?

by bhowe June 4th 2019, 5:50 am

SLGray wrote:Is this your forum: https://lakechapalainfo.forumotion.net/ ?

Yes, but it gets redirected to www.insidelakeside.com. I pay forumotion every month for the service.

by bhowe June 4th 2019, 7:31 am

bhowe wrote:
SLGray wrote:Is this your forum: https://lakechapalainfo.forumotion.net/ ?

Yes, but it gets redirected to www.insidelakeside.com. I pay forumotion every month for the service.

Is anyone going to help me?

by **Ape** June 4th 2019, 8:26 am

bhowe wrote:Yes, but it gets redirected to www.insidelakeside.com. I pay forumotion every month for the service.

bhowe wrote:Is anyone going to help me?

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!

Please read our forum rules: ESF General Rules

Today at 6:50 pm and then again Today at 8:31 pm

 Please Note that the staff here are all volunteers and we work the support from home so you need to be patient we will get back to you as soon as we get time to do so.

Do you pay for your domain name by your ACP or is your domain name hosted outside of our system.
Was the payment took from paypal on time ?

Please log in to your forum using the Forum Utilities and take a look at

ACP  Home page see if your package is still turned on.

Then you need to find:

ACP >> General tab   Forum  Forum address  Personalized domain name Tab 

please take a screen shot of that page and post it here.

Also PM me a screen shot of your Email you got from paypal to show your payments have gone out in time.

by bhowe June 4th 2019, 9:16 am

APE wrote:
bhowe wrote:Yes, but it gets redirected to www.insidelakeside.com. I pay forumotion every month for the service.
bhowe wrote:Is anyone going to help me?

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules
Today at 6:50 pm and then again Today at 8:31 pm

 Please Note that the staff here are all volunteers and we work the support from home so you need to be patient we will get back to you as soon as we get time to do so.

Do you pay for your domain name by your ACP or is your domain name hosted outside of our system.
Was the payment took from paypal on time ?

Please log in to your forum using the Forum Utilities and take a look at
ACP  Home page see if your package is still turned on.
Then you need to find:
ACP >> General tab   Forum  Forum address  Personalized domain name Tab 
please take a screen shot of that page and post it here.

Also PM me a screen shot of your Email you got from paypal to show your payments have gone out in time.

Sorry I cannot access that forum utility page with the information I wrote down 9 years ago. Here are some screenshots from my admin page if this helps.

My forum says "server not found" Forum_10

My forum says "server not found" Forum_11

by bhowe June 4th 2019, 9:22 am

OK I found those two screens

My forum says "server not found" Forum_12

My forum says "server not found" Forum_13

by bhowe June 4th 2019, 10:54 am

bhowe wrote:
OK I found those two screens

And here is the PayPal screenshot showing the last debit from forumotion:

 Removed other text in screen shot for safety reasons

by **Ape** June 4th 2019, 11:18 am

Thank you I will send this off to our tech team it maybe down to you only have one more day to go before it runs out and takes the next payment but this should not happen.

I have marked this as Pro admin.

UPDATE:
Report sent :
06.04.2019 at 00:23:2600:23:26

by bhowe June 5th 2019, 2:53 am

APE wrote:Thank you I will send this off to our tech team it maybe down to you only have one more day to go before it runs out and takes the next payment but this should not happen.

I have marked this as Pro admin.

UPDATE:
Report sent :
06.04.2019 at 00:23:2600:23:26

This problem has not been resolved. What is the usual time to expect a resolution?

by **Ape** June 5th 2019, 5:48 am

Sorry our head office has not gave a time for this my ticket is still pending for the staff to look at it.

by bhowe June 5th 2019, 5:53 am

As a monthly paying member I hope I get some resolution soon. I have checked my domain name which is current until 2025. This same thing happened a few months ago and I don't know what they did to resolve it. Thanks for all your help so far.

by **Ape** June 5th 2019, 5:58 am

Don't worry ths topic is marked as pro admin so as soon as they see the ticket they will come here and reply or email me back.

by bhowe June 5th 2019, 10:07 am

Hello Ape, I figured this out on my own. The Cname record where my domain name is was still showing lakechapalainfo.bigforum.com NOT lakechapalainfo.forumotion.net/. This must have changed recently and I wasn't informed. Once I changed it to the correct address it started working correctly.