Payment

by Tim Fortner October 30th 2019, 11:43 am

Hi, according to PayPal, payment for the advance package was paid on the 24th. My site has me listed as using the free version of forumotion. I have emailed Agestra several times with no reply.

https://earlybirdracing.forumotion.com/

by **The Godfather** October 30th 2019, 12:29 pm

Hello @Tim Fortner

First of all we apologize for the inconvenience caused and will help you find a quick solution to your problem.

For that, can you provide me with a complete screenshot of the paypal transaction confirmation of October 24, 2019 ?

So we can verify where the problem came from.

N.B: If the screenshot contains sensitive information, please send it to me by PM

kind regards

by Tim Fortner October 30th 2019, 1:03 pm

by **The Godfather** October 30th 2019, 2:06 pm

Thank you for this screen.

Can I have the transaction number please because it is not visible ?

by Tim Fortner October 30th 2019, 2:30 pm

by **The Godfather** October 30th 2019, 3:00 pm

Perfect, thank you for all these details. I'll get back to you as soon as we have a solution thumleft

by Tim Fortner October 30th 2019, 3:18 pm

Thank you

by **The Godfather** October 30th 2019, 4:25 pm

hello,

there seems to have been a conflict when the payment was done. we have refunded it to your account.

you can therefore set up a new monthly payment correctly in order to start your package. this is the most appropriate way to ensure that everything will be ok

we apologize for the inconvenience caused