Help please cannot access my site

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Solved Help please cannot access my site

Post by ♥ Lovin ♥ on February 27th 2020, 4:13 pm

I am founder of this site and using the correct password but it won't let me in..please help. I am using the correct username and password but it refuses to reconize it

http://thebestoffriends.forumotion.com/
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Solved Re: Help please cannot access my site

Post by TonnyKamper on February 27th 2020, 4:48 pm

Did you used copy/paste? If yes, then try to type in the letters/tokens because sometimes copy/paste does this..
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Solved Re: Help please cannot access my site

Post by ♥ Lovin ♥ on February 27th 2020, 5:48 pm

Nothing works--copy paste or me putting it in manually-just rejects my password and this is the first time that has ever happened-and I know I am using the right password
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Solved Re: Help please cannot access my site

Post by skouliki on February 27th 2020, 5:49 pm

hello

also clear your browser cache and retry
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Solved Re: Help please cannot access my site

Post by APE on February 27th 2020, 6:10 pm

Please can you send me a PM with your Email address and username and URL of your forum.

I will look on our tools to see if there is any change.


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Solved Re: Help please cannot access my site

Post by ♥ Lovin ♥ on February 27th 2020, 6:23 pm

Thank you. It had me sign in again like it sometimes does though I am automatically signed in--but this time it refused to let me sign in. I never had that happen before and I owned this site for awhile and this is the first time it happened. It keeps saying there is a wrong username or password and both are the right ones that I am using
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Solved Re: Help please cannot access my site

Post by APE on February 27th 2020, 6:28 pm

if you are still having problems then it may be just a password reset you need if that is the case then i can do that  for you now all you need to do is PM me your Email address and i will send you a new one.


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Solved Re: Help please cannot access my site

Post by ♥ Lovin ♥ on February 27th 2020, 11:17 pm

My email address is

Email address removed by APE and thank you so much
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Solved Re: Help please cannot access my site

Post by APE on February 27th 2020, 11:29 pm

Please do not share any of your personal information in public sections of the Support Forum.
 For security reasons, I have removed your personal information from your post. Thank you!.
Please read our forum rules:  ESF General Rules

I got your PM and the email address you gave me links to some other site not the one listed here.

Please Pm me any other addresses you may have used.

PLEASE DON'T POST THEM IN HERE IT'S NOT SAFE.


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Solved Re: Help please cannot access my site

Post by APE on February 27th 2020, 11:59 pm

Thank you for your other Email address I have sent you a new Password on the Email you just gave me.

Please note that you can not copy and paste the password i just sent you MUST type it in.

after you log in change your password to something you will remember.

after you have done that let me know.

APE.


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Solved Re: Help please cannot access my site

Post by ♥ Lovin ♥ on February 28th 2020, 12:06 am

thank you still waiting for it to come through--I am in my email now and it isn't there yet
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Solved Re: Help please cannot access my site

Post by APE on February 28th 2020, 12:10 am

It may have gone in your junk mail Wink


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Solved Re: Help please cannot access my site

Post by ♥ Lovin ♥ on February 28th 2020, 12:11 am

Let me check it again then-so far it didn't go there either
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Solved Re: Help please cannot access my site

Post by ♥ Lovin ♥ on February 28th 2020, 12:12 am

Ok I got it and let me try it now
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Solved Re: Help please cannot access my site

Post by ♥ Lovin ♥ on February 28th 2020, 12:14 am

Thank you so very much--I am in now--thank you so much. Do I just need to change my password and it will still work? Guess I am afraid to do that even now lol---this was really odd as never happened to me before and thank you
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Solved Re: Help please cannot access my site

Post by APE on February 28th 2020, 12:33 am

I sent  you a Pm regarding your Q here Wink
Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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