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Member can't post to chat box

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Solved Member can't post to chat box

Post by TWYLYGHT April 25th 2020, 9:28 pm

Need a bit of help please.

I have Cbox for chat on my forum http://taggersrealm.forumotion.com/

I followed direction from here to my my forum secure. Problem is that I have one member who can not post to the CBox.
She's a life long friend and has been a member of my groups. CBox link. https://www.cbox.ws/?r=7-629868

Is there a way to fix this problem?

I don't care for the live chat box furnished by Forumotion. Yes, I tried it. Members complained and ask for CBox back.

If there's no fix for this problem can you point me in the direction to another chat box that isn't a live chat?

Thanks in advance for your help.

Twylyghy.
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Solved Re: Member can't post to chat box

Post by skouliki April 25th 2020, 9:32 pm

Hello

Why dont you ask their support ?
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Solved Re: Member can't post to chat box

Post by TWYLYGHT April 25th 2020, 10:35 pm

Figured I'd ask here first since she could post before I made the site secure following the info to do so from here.

She can post to it if I reverse the secure setting in the ACP. So, I know the problem isn't CBox.

TWYLYGHT
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Solved Re: Member can't post to chat box

Post by skouliki April 25th 2020, 10:40 pm

From all your members only this member have this problem?
If yes tell your member to clear their browser cookies and retry
Also to try with another browser

Here you can find some alternatives https://alternativeto.net/software/cbox/
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Solved Re: Member can't post to chat box

Post by Ape April 26th 2020, 2:43 pm

My advice here @TWYLYGHT is to try and update the code you get from Cbox it maybe the code used from them is not linking right as they would have done a update for the address HTTP to HTTPS.

If that don't work then i would Email them or call them and tell them as we don't help on outside hosted items.
This support forum is for Forumotion forums only.


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Solved Re: Member can't post to chat box

Post by TWYLYGHT April 26th 2020, 5:48 pm

Thanks Ape! I'll do as you have suggested and hope for good results.
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Solved Re: Member can't post to chat box

Post by Ape April 26th 2020, 7:13 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


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