Some admin no longer get all emails/notifications after changing email
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Some admin no longer get all emails/notifications after changing email
Hi , as the title , from what some admin people report, it is since changing their own email.
Also some reports of notifications not working correctly or consistently.
this may be 2 seperate issues, i dont know.
thanks for any help!
Also some reports of notifications not working correctly or consistently.
this may be 2 seperate issues, i dont know.
thanks for any help!
Re: Some admin no longer get all emails/notifications after changing email
Hello,
Please, can you tell us if:
- They don't receive all notifications.
- They receive some notifications (like answer in the following topic for instance) but not other ones (new registered member for instance).
Is it possible to provide us the forum URL + the username of one or two admins who have the problem please?
Please, can you tell us if:
- They don't receive all notifications.
- They receive some notifications (like answer in the following topic for instance) but not other ones (new registered member for instance).
Is it possible to provide us the forum URL + the username of one or two admins who have the problem please?
The Godfather- Administrator
- Posts : 5366
Reputation : 847
Re: Some admin no longer get all emails/notifications after changing email
Hi!
https://goodf.forumotion.com/
Member "daveiron" has no email notifications.
Member "LionsShare" has no email notifications.
Member "MrBlue" has no email and other notifications issues, doesnt get notified of new posts and other things, or deoes so inconsistently, i have checked their prefs and all is set correctly.
https://goodf.forumotion.com/
Member "daveiron" has no email notifications.
Member "LionsShare" has no email notifications.
Member "MrBlue" has no email and other notifications issues, doesnt get notified of new posts and other things, or deoes so inconsistently, i have checked their prefs and all is set correctly.
Re: Some admin no longer get all emails/notifications after changing email
I just sent you a PM with private information about one email address, can you see it please?
The Godfather- Administrator
- Posts : 5366
Reputation : 847
Re: Some admin no longer get all emails/notifications after changing email
ok got it, i will suggest it to them to check spam!
thanks!
thanks!
Re: Some admin no longer get all emails/notifications after changing email
Is there anything on the notifications I can do?
Re: Some admin no longer get all emails/notifications after changing email
For the moment no because:
- It seems to have no error regarding the email address.
- The preferences regarding notifications by email are enabled.
- Our system sent the notifications to the email address.
Of course always in the case of "daveiron". I didn't check the other users because of the results for daveiron. So the best thing to do for the moment: check the spam folder + whitelist the sender of the email notification.
- It seems to have no error regarding the email address.
- The preferences regarding notifications by email are enabled.
- Our system sent the notifications to the email address.
Of course always in the case of "daveiron". I didn't check the other users because of the results for daveiron. So the best thing to do for the moment: check the spam folder + whitelist the sender of the email notification.
The Godfather- Administrator
- Posts : 5366
Reputation : 847
Re: Some admin no longer get all emails/notifications after changing email
Daveiron has found his spam folder and the missing emails! So i assume this is the problem for others too though no feedback.
Mrblue2015 had issues with the forum notifications , i think they said it was "hit and miss" so i take that as meaning sometimes gets them sometimes not.
Mrblue2015 had issues with the forum notifications , i think they said it was "hit and miss" so i take that as meaning sometimes gets them sometimes not.
Re: Some admin no longer get all emails/notifications after changing email
Hello @Lopsum
Regarding the user "Mrblue2015", I think the problem is the same because the email provider is "hotmail.com" too. So the user should find the emails in the SPAM folder (he has to whitelist the sender in order to avoid this situation).
I find another issue regarding the notifications preferences:
Regarding the user "Mrblue2015", I think the problem is the same because the email provider is "hotmail.com" too. So the user should find the emails in the SPAM folder (he has to whitelist the sender in order to avoid this situation).
I find another issue regarding the notifications preferences:
The Godfather- Administrator
- Posts : 5366
Reputation : 847
Re: Some admin no longer get all emails/notifications after changing email
the image is for mrblue2015? the email wasnt his concern it was the on site notifications (push/toolbar) which he seems to think miss some not all notifications. Sorry this wasnt clear .
looks like he should get all but reports notifications by toolbar. I guess we need to know then which ones he hasnt got, i will ask...
looks like he should get all but reports notifications by toolbar. I guess we need to know then which ones he hasnt got, i will ask...
Re: Some admin no longer get all emails/notifications after changing email
Thanks for your help Godfather!
MrBlue has not had any missing notifications since i asked him to note any that were missing!
setting as solved! cheers!
MrBlue has not had any missing notifications since i asked him to note any that were missing!
setting as solved! cheers!
Re: Some admin no longer get all emails/notifications after changing email
Problem solved & topic archived.
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