Some admin no longer get all emails/notifications after changing email

Go down

Solved Some admin no longer get all emails/notifications after changing email

Post by Lopsum on November 20th 2020, 8:22 am

Hi , as the title , from what some admin people report, it is since changing their own email.
Also some reports of notifications not working correctly or consistently.
this may be 2 seperate issues, i dont know.
thanks for any help!
Lopsum
Lopsum
New Member

Posts : 16
Reputation : 1
Language : Eng

View user profile http://goodf.forumotion.com/forum

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by The Godfather on November 20th 2020, 9:24 am

Hello,

Please, can you tell us if:

- They don't receive all notifications.
- They receive some notifications (like answer in the following topic for instance) but not other ones (new registered member for instance).

Is it possible to provide us the forum URL + the username of one or two admins who have the problem please?
The Godfather
The Godfather
Administrator
Administrator

Posts : 3792
Reputation : 683

View user profile

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by Lopsum on November 20th 2020, 9:36 am

Hi!
https://goodf.forumotion.com/
Member "daveiron" has no email notifications.
Member "LionsShare" has no email notifications.
Member "MrBlue" has no email and other notifications issues, doesnt get notified of new posts and other things, or deoes so inconsistently, i have checked their prefs and all is set correctly.
Lopsum
Lopsum
New Member

Posts : 16
Reputation : 1
Language : Eng

View user profile http://goodf.forumotion.com/forum

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by The Godfather on November 20th 2020, 9:57 am

I just sent you a PM with private information about one email address, can you see it please?
The Godfather
The Godfather
Administrator
Administrator

Posts : 3792
Reputation : 683

View user profile

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by Lopsum on November 20th 2020, 10:07 am

ok got it, i will suggest it to them to check spam!
thanks!
Lopsum
Lopsum
New Member

Posts : 16
Reputation : 1
Language : Eng

View user profile http://goodf.forumotion.com/forum

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by Lopsum on November 20th 2020, 10:21 am

Is there anything on the notifications I can do?
Lopsum
Lopsum
New Member

Posts : 16
Reputation : 1
Language : Eng

View user profile http://goodf.forumotion.com/forum

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by The Godfather on November 20th 2020, 10:26 am

For the moment no because:

- It seems to have no error regarding the email address.
- The preferences regarding notifications by email are enabled.
- Our system sent the notifications to the email address.

Of course always in the case of "daveiron". I didn't check the other users because of the results for daveiron. So the best thing to do for the moment: check the spam folder + whitelist the sender of the email notification.
The Godfather
The Godfather
Administrator
Administrator

Posts : 3792
Reputation : 683

View user profile

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by Lopsum on November 21st 2020, 2:57 pm

Daveiron has found his spam folder and the missing emails! So i assume this is the problem for others too though no feedback.
Mrblue2015 had issues with the forum notifications , i think they said it was "hit and miss" so i take that as meaning sometimes gets them sometimes not.
Lopsum
Lopsum
New Member

Posts : 16
Reputation : 1
Language : Eng

View user profile http://goodf.forumotion.com/forum

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by The Godfather on November 23rd 2020, 2:26 pm

Hello @Lopsum

Regarding the user "Mrblue2015", I think the problem is the same because the email provider is "hotmail.com" too. So the user should find the emails in the SPAM folder (he has to whitelist the sender in order to avoid this situation).

I find another issue regarding the notifications preferences:

Some admin no longer get all emails/notifications after changing email Notif11
The Godfather
The Godfather
Administrator
Administrator

Posts : 3792
Reputation : 683

View user profile

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by Lopsum on November 23rd 2020, 2:58 pm

the image is for mrblue2015? the email wasnt his concern it was the on site notifications (push/toolbar) which he seems to think miss some not all notifications. Sorry this wasnt clear .
looks like he should get all but reports notifications by toolbar. I guess we need to know then which ones he hasnt got, i will ask...
Lopsum
Lopsum
New Member

Posts : 16
Reputation : 1
Language : Eng

View user profile http://goodf.forumotion.com/forum

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by Lopsum on November 29th 2020, 2:05 pm

Thanks for your help Godfather!
MrBlue has not had any missing notifications since i asked him to note any that were missing!
setting as solved! cheers!
Lopsum
Lopsum
New Member

Posts : 16
Reputation : 1
Language : Eng

View user profile http://goodf.forumotion.com/forum

Back to top Go down

Solved Re: Some admin no longer get all emails/notifications after changing email

Post by skouliki on November 29th 2020, 2:48 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
skouliki
skouliki
Manager
Manager

Female Posts : 10291
Reputation : 1310
Language : English,Greek
Location : Greece

View user profile http://iconskouliki.forumgreek.com

Back to top Go down

Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum