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Security Certificate

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Tansy Firedragon
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Solved Security Certificate

Post by Tansy Firedragon September 30th 2021, 6:15 pm

Hello

I have a member saying they are getting a security certificate out of date warning as they try and enter our forum. I can't replicate the error - can you advise please?

Security Certificate 24395310

www.kitchenwitchhearth.com
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Solved Re: Security Certificate

Post by Ape September 30th 2021, 6:44 pm

Thank you for your report of this problem.

I have tested this and don't seem to have the same problem.

Can you please ask your member the following.

1, Clear the browser cache
2, What browser are they using ?
3, What computer system are they using Windows 7, 8, 10, Mac, Tablet, Phone.
4, What is the link they are using? "it maybe that they are using a link without the HTTPS address"


Security Certificate Left1212Security Certificate Center11Security Certificate Right112
Security Certificate Ape_b110
Security Certificate Keep_s10
Security Certificate Ape1010
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Solved Re: Security Certificate

Post by Neptune- September 30th 2021, 7:32 pm

Hi,


I think you should tell your member to check the clock on his computer. Looks like his computer is using a past date and time (example: set to 2020 instead of 2021)
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Solved Re: Security Certificate

Post by The Godfather October 4th 2021, 9:41 am

Hello @Tansy Firedragon

I don't think the problem is with our service but certainly with the device being used.

There was a major global SSL certificate update on September 30th. And this update impacts very old devices.

Some links to read for instance:

- https://www.zdnet.com/article/fortinet-shopify-others-report-issues-after-root-ca-certificate-from-lets-encrypt-expires/
- https://www.bgr.in/features/internet-to-stop-working-for-select-uses-from-today-why-who-will-be-affected-what-to-do-1011330/
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Solved Re: Security Certificate

Post by Tansy Firedragon October 4th 2021, 9:54 am

Thank you, it was her device issue.
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Solved Re: Security Certificate

Post by jucarese October 4th 2021, 10:28 am

Hello if you have chrome to open the forums uninstall it and reinstall it, on the forumotion Spain platform this problem is also this problem and it is solved by reinstalling the browser because it gives certificate errors.
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Solved Re: Security Certificate

Post by skouliki October 4th 2021, 12:38 pm

When your request is complete, please mark it as Solved.
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Solved Re: Security Certificate

Post by skouliki October 6th 2021, 6:57 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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