The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

disappearing user :(

3 posters

Go down

Solved disappearing user :(

Post by Iszke September 11th 2023, 7:48 pm

Hello, I have problem with my forum: https://www.morsmordre.net/

Today we noticed that one of our users does not exist. Both his account and all his posts have disappeared. No one deleted his account or his posts. I looked at the logs (available through the "security" tab) and there is nothing about it there.

Is there anything that can be done to restore his account and his posts?

His nickname was Finnegan Fenwick


Last edited by Iszke on September 12th 2023, 10:57 am; edited 1 time in total
Iszke
Iszke
Forumember

Posts : 37
Reputation : 1
Language : pl

http://morsmordre.forumpolish.com

Back to top Go down

Solved Re: disappearing user :(

Post by Ape September 11th 2023, 8:05 pm

Hello @Iszke have you done any restores using your Forum Utilities in the last 3 to 5days ?


disappearing user :( Left1212disappearing user :( Center11disappearing user :( Right112
disappearing user :( Ape_b110
disappearing user :( Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19107
Reputation : 1991
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: disappearing user :(

Post by Iszke September 11th 2023, 8:07 pm

Hello, no I did not Sad
Iszke
Iszke
Forumember

Posts : 37
Reputation : 1
Language : pl

http://morsmordre.forumpolish.com

Back to top Go down

Solved Re: disappearing user :(

Post by Ape September 11th 2023, 8:09 pm

was this member a big poster ?

If yes could it be they have removed them self from your forum and the name of that user is now down as guest ?


disappearing user :( Left1212disappearing user :( Center11disappearing user :( Right112
disappearing user :( Ape_b110
disappearing user :( Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19107
Reputation : 1991
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: disappearing user :(

Post by Iszke September 11th 2023, 8:16 pm

No, it was a relatively new account. There weren't many posts, but this is a forum for writers, so they were long and important Sad

Normal user does not have the permission to delete their account on my forum. He didn't do it, he wrote to me with this problem.
Iszke
Iszke
Forumember

Posts : 37
Reputation : 1
Language : pl

http://morsmordre.forumpolish.com

Back to top Go down

Solved Re: disappearing user :(

Post by Ape September 11th 2023, 8:24 pm

Hmm this is really strange.

Can you please just look at one more thing before i report this to our head office.

Can you please log in to your ACP (Admin Control Panel) and head to
Users & Groups Tab >> Inactive users / see if the members name is listed there.

Then if not listed there can you please look in the following.
ACP >> Users & Groups Tab >> Users management / type the members name in the box and press ok

If the members name don't come up we could try a backup.


disappearing user :( Left1212disappearing user :( Center11disappearing user :( Right112
disappearing user :( Ape_b110
disappearing user :( Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19107
Reputation : 1991
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: disappearing user :(

Post by Iszke September 11th 2023, 8:27 pm

There is nothing there. There is no login in the inactive list, and the search results show that the user does not exist.
Iszke
Iszke
Forumember

Posts : 37
Reputation : 1
Language : pl

http://morsmordre.forumpolish.com

Back to top Go down

Solved Re: disappearing user :(

Post by Ape September 11th 2023, 8:39 pm

okay you could try a backup using your Forum Utilities

We can try and backup just the member and the posts.

disappearing user :( Captu654

you might want to ask the member when was the last time they logged in so you can pick the date for backup.


disappearing user :( Left1212disappearing user :( Center11disappearing user :( Right112
disappearing user :( Ape_b110
disappearing user :( Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19107
Reputation : 1991
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: disappearing user :(

Post by Iszke September 11th 2023, 9:03 pm

thank you very much! but... should this work with founder account password? because it doesn't. I am sure that I am entering the correct and current password. I asked my co-admin to try and he also failed.

I think my forum is older than this tool. Could this be the reason?
Iszke
Iszke
Forumember

Posts : 37
Reputation : 1
Language : pl

http://morsmordre.forumpolish.com

Back to top Go down

Solved Re: disappearing user :(

Post by Ape September 11th 2023, 10:18 pm

Hi @Iszke the tool works for all forums hosted by us no matter the age.

you add your Email address at the top then you add your password you used to make the forum with.

If you have made a change to your password then this could be the reason you having problems.

Only the owner / founder can use the tools.

If you want please PM me the URL and Email address you used to make the forum with and i can reset the password for you on that tool.

Please note the URL and Email address must be sent to me by PM only not on here.


disappearing user :( Left1212disappearing user :( Center11disappearing user :( Right112
disappearing user :( Ape_b110
disappearing user :( Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19107
Reputation : 1991
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: disappearing user :(

Post by Ape September 11th 2023, 10:34 pm

Your PM has been received with thanks.
Please read our forum rules: ESF General Rules


disappearing user :( Left1212disappearing user :( Center11disappearing user :( Right112
disappearing user :( Ape_b110
disappearing user :( Ape1010
Ape
Ape
Administrator
Administrator

Male Posts : 19107
Reputation : 1991
Language : fluent in dork / mumbojumbo & English haha

http://chatworld.forumotion.co.uk/

Back to top Go down

Solved Re: disappearing user :(

Post by Iszke September 12th 2023, 10:57 am

Solved! Thank you
Iszke
Iszke
Forumember

Posts : 37
Reputation : 1
Language : pl

http://morsmordre.forumpolish.com

Back to top Go down

Solved Re: disappearing user :(

Post by Razor12345 September 12th 2023, 12:27 pm

Problem solved & topic archived.
Please read our forum rules: ESF General Rules


disappearing user :( Screen51
Razor12345
Razor12345
Support Moderator
Support Moderator

Male Posts : 1447
Reputation : 262
Language : Ukr, Rus, Eng
Location : Ukraine

Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum