Cannot change email address

by Corrie February 17th 2014, 9:21 pm

Hi, I cannot change my email address in my profile on the support forum, when I click save, it reverts back to the old address? Can you help please?

by Matt23 February 17th 2014, 9:38 pm

I have been told to pm Buttercup. I did about 2 hours ago ,we will see.

by Corrie February 17th 2014, 9:57 pm

Will wait and see if I get an answer on the open forum first.

by **SLGray** February 18th 2014, 1:05 am

Send a pm to Buttercup.

by **Shadow** February 18th 2014, 10:51 am

Please, when you send me a private message you must describe your problem and attach the URL of your forum. Otherwise, I won't be able to help you fastly.

Thanks for your undersanding

by Corrie February 18th 2014, 5:39 pm

Thankyou for your help Buttercup, I've just checked my profile and its still showing the old email address (see pm sent).

by Guest February 18th 2014, 6:08 pm

When changing the email address in your profile here, it says: "Your profile has been updated"

A confirmation e-mail was sent to the new e-mail address, to update your e-mail address. Click on the link included in the confirmation e-mail."

So, in other words, you'll need to confirm your new email first: "A notification email would have been sent to your old email address stating your changes: "Hello,

The account owned by "<YOUR USER ACCOUNT HERE>" has just changed its e-mail address. If you didn't ask it, please change your password as soon as possible.
The new e-mail must be validated with a link in a message sent to the new one."

So, if you'd go into your new email addresses' inbox, you'll see this kind of email there: "Hello,

The account owned by "<YOUR USER ACCOUNT HERE>" has just changed its e-mail address. Please validate it with the following link: ... ", just press the link to validate your change and you'll be happy! Smile

Just confirmed by me, being a forum member, changing the email address.... Hello

Best I can do here, and I'm sure it'll take a burden off of Buttercup's shoulders here. Wink

Best regards,

Samantha.

by Corrie February 18th 2014, 8:51 pm

I can assure you I have received NO email at my new email Inbox !!!

Just in case you are mistaken about which inbox it should be in - I've checked the old email address too, and its not there either !

by Corrie February 19th 2014, 10:12 pm

This can be put as solved now - Buttercup has sorted it! Thanks

by Kaya February 19th 2014, 10:20 pm

Hello, I may allow myself that when we become moldy his(her,its) e-mail address of its profile by a piece of news(short story), the piece of news(short story) has to be to confirm in its box of récéption. Good evening. (Sorry, I had not seen that it is solved and I am saddened)