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User name and password Lost

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In progress User name and password Lost

Post by wivey on July 3rd 2014, 1:05 pm

Help urgently needed.

I am the founder ofthe-nomads.forumotion.co.uk who are a Welsh Premier League football club. Last Monday our website and message-board forum were Hacked. The website has been repaired but the forum remains unusable despite my exhaustive efforts to repair it. This has happened at a really bad time for the club as at the start of this week we were destined to play two big European clubs in prestigious pre-season friendly games.

Unfortunately, I havelost the foundation email, forum and utilities passwords.
and urgently need to restore "The Nattering Nomads" forum. Can someone please help me.

Thanks - wivey.




Base - Other than the email just received from you, I don't have any emails from Forumotion among my emails, as I have never had any problem administering the Nomads forum up until now .


Last edited by wivey on July 3rd 2014, 6:56 pm; edited 1 time in total (Reason for editing : At the request of Admin - Base)

wivey
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In progress Re: User name and password Lost

Post by Base on July 3rd 2014, 2:07 pm

Hello,

Please read this topic for further help: http://help.forumotion.com/t127211-password-problems-lost-your-founder-s-password

You need two posts in order to send private messages. Please reply here in order to meet that requirement and then send your message to myself or one of the staff members listed in the topic.

Even if you cannot remember the foundation email, please provide a list of all the emails you have.

Also, please change the title of your topic to something that is related to your problem. Thank you.

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In progress Re: User name and password Lost

Post by wivey on July 3rd 2014, 7:34 pm

Base. I read this a number of times:http://help.forumotion.com/t127211-password-problems-lost-your-founder-s-password,prior to registering and posting on here. Without knowing my original user name or password, the link takes me no closer to restoring my message-board, which is why I have registered on here and asked for help. I tried all the combinations of my likely original user names and passwords to get access to the admin restore section before registering, without any success.


I can provide proof that I was the founder of the Nattering Nomad, as I know the club are as anxious as I am to get our forum restored and will confirm that I set the forum up, just after being appointed as "gap Connah's Quay FC" Media Officer and Website Admin in June 2012.


My apology for not knowing all the protocols for posting and getting help on here. If my problem can not be solved, please let me know asap.

Thanks - wivey

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In progress Re: User name and password Lost

Post by Derri on July 3rd 2014, 7:57 pm

You're Case 5

Even if you don't have access to the foundation email as long as you remember it, you ask for it to be changed. If you don't remember it then just list some of the possible email address it could have been. Or if their is any other admin on the forum then you could ask them to look at your account on the forum via the ACP and see what the email is.

Just fill out case number 5 and send the PM to Buttercup and hopefully you can get things sorted. You could even attach any proof you have to the bottom of the PM you send as well.


Forum Rules: :Forumotion Staff: :Appeal A Warning: :FAQ: :Tips & Tricks: :Forgotten Password/Login Issues
You need one post to send a PM
When your topic has been solved, ensure you mark the topic solved
Never post your email in public


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In progress Re: User name and password Lost

Post by wivey on July 3rd 2014, 9:29 pm

Derry, Thank you for your helpful reply. I have just finished writing the PM to Buttercup with the recommended info for a case 5 (hopeless cases!!) Only to get this on pressing the send button:New members are not allowed to post external links or emails for 7 days. Please contact the forum administrator for more information.I thought the idea of sending PMs was that no one else see's it. My forum is rapidly sinking whist the Protocols on here grind slowly on!!


Last edited by wivey on July 3rd 2014, 9:30 pm; edited 1 time in total (Reason for editing : Spelling mistake)

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In progress Re: User name and password Lost

Post by SLGray on July 3rd 2014, 9:36 pm

Type the links with spaces: www. help . forumotion. com


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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