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Redeem Credits Code Issue

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Solved Redeem Credits Code Issue

Post by TANKERS on January 13th 2015, 8:25 pm

Hello i just purchased 2 codes with paysafe to use it to modify the copyrights on Toolbar,but when i trying to apply OK on the form it redirectes me on this page that doesnt exist:

Screenshots :
http://prntscr.com/5s2sh3


Last edited by TANKERS on January 15th 2015, 5:06 pm; edited 3 times in total

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Solved Re: Redeem Credits Code Issue

Post by Jadster on January 13th 2015, 9:05 pm

This is the standard message from Forumotion saying that the website does not exist. What is the website you tried to add and apply the codes to? Could you provide the link?

-James
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Solved Re: Redeem Credits Code Issue

Post by TANKERS on January 13th 2015, 9:13 pm

Here brotherhttp://forum.tankerscommunity.net

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Solved Re: Redeem Credits Code Issue

Post by Jadster on January 13th 2015, 9:15 pm

Ok, well what is happening is that is your forum. But when you are applying the credits, it is trying to apply them to zzz.forumotion.com which isn't a valid forumotion website. So when applying the code for your credits, make sure it is directing them to your forum and not to another forum address. This could be what is causing this issue to occur. Because in your image, it is showing the error for not finding the website with the address "zzz.forumotion.com" which doesn't appear to be the link for your forum.

Do you get what I mean?

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Solved Re: Redeem Credits Code Issue

Post by TANKERS on January 13th 2015, 9:23 pm

Well i think that i got what you meant but its still the same when i try.My original forum url wastankers.forumgreek.com,maybe its has smth to do with it?

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Solved Re: Redeem Credits Code Issue

Post by SLGray on January 13th 2015, 9:26 pm

Please change the title of your topic to something that is related to your question/issue, so that other users will be able to find their question/issue using the search engine.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Redeem Credits Code Issue

Post by Jadster on January 13th 2015, 9:27 pm

Hmm, I am not sure what to say. Over the time I have used Forumotion and purchased credits I have never had an issue such as this occur. I will do some research to try to find out the issue but I cannot guarantee results but I will do my best.

Regards,
James
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Solved Re: Redeem Credits Code Issue

Post by TANKERS on January 13th 2015, 9:33 pm

@Jadster wrote:Hmm, I am not sure what to say. Over the time I have used Forumotion and purchased credits I have never had an issue such as this occur. I will do some research to try to find out the issue but I cannot guarantee results but I will do my best.

Regards,
James
Thnx u

SLGrayPlease change the title of your topic to something that is related to your question/issue, so that other users will be able to find their question/issue using the search engine.


Done

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Solved Re: Redeem Credits Code Issue

Post by Derri on January 13th 2015, 9:39 pm

We've had another report about this, I'll report this to my Pro Admin who'll investigate.


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Solved Re: Redeem Credits Code Issue

Post by Shadow on January 14th 2015, 10:31 am

Hello

Could you send me a private message with?
Forum URL:
Allopass code:
Number of credits you'd get from the code:
Date you purchased code:
What error message did you get:
Or could you give a screenshot of the error message:

Was your account debited?

Thanks in advance :rose: :rose:


No help without your forum url
No support via private message


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Solved Re: Redeem Credits Code Issue

Post by TANKERS on January 14th 2015, 7:52 pm

Ok i send u

Solved Thnx u all

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Solved Re: Redeem Credits Code Issue

Post by APE on January 17th 2015, 11:40 pm

Topic solved and archived



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